Mackenna Gassaway

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• Responded promptly to inquiries from the public regarding emergency services.
• Provided exceptional customer service when addressing non-emergency inquiries from the public, demonstrating empathy and patience.
• Collaborated with fellow dispatchers, sharing knowledge and expertise to facilitate seamless operations.
• Maintained up-to-date knowledge of jurisdictional geography to assist first responders in navigating to emergency locations efficiently.
• Upheld strict confidentiality standards while handling sensitive information related to public safety matters.
• Expedited assistance to callers in distress by providing clear instructions during life-threatening situations.
• Ensured accurate information exchange by verifying caller details and cross-referencing relevant databases.
• Assisted callers in emergency situations with appropriate information and support.
• Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
• Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
• Operated emergency response systems to update and retrieve up-to-date information for first responders.

• Assisted in document preparation and filing, maintaining organized records and ensuring easy access to information.
• Implemented organizational systems that improved office efficiency and reduced retrieval times for documents.
• Prepared and edited documents to produce precise, accurate and professional communication.
• Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
• Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
• Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
• Improved data accuracy, entering and updating records in database with keen eye for detail.