MACK May
Vacaville
Summary
Dynamic and results-oriented professional with extensive experience in multiple locations, excelling in customer service and conflict resolution. Proven track record in managing operations, enhancing guest experiences, and implementing safety measures. Strong decision-making abilities and interpersonal skills drive successful team collaboration and operational efficiency.
Overview
10
10
years of professional experience
2023
2023
years of post-secondary education
Work History
Operations Coordinator
Walt Disney World Resort
Orlando
04.2025 - Current
- Coordinated daily operational activities across various departments at the resort.
- Managed scheduling and logistics for events and special programming initiatives.
- Assisted in developing training materials for new staff and ongoing employee development.
- Implemented process improvements to optimize guest service and operational workflows.
- Monitored inventory levels of supplies and equipment, ensuring availability for operations.
- Organized team meetings to discuss updates, challenges, and best practices in operations.
- Identified needs of customers promptly and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked with cross-functional teams across the resort to achieve goals.
- Managed daily operations of parking facilities to ensure smooth vehicle flow.
- Coordinated maintenance and repairs for parking equipment and facilities.
ATTRACTIONS HOST
Walt Disney World Resort
Orlando
07.2022 - Current
- Public Speaking/Storytelling
- Trained new hosts on operational procedures and guest interaction techniques.
- Participated in daily briefings to discuss operational updates and guest feedback.
- Monitored safety protocols throughout the attraction to ensure compliance with regulations.
- Safety Management & Protocol Adherence
- Vehicle Operations
- Customer Service/Guest Relations
- Conflict Resolution
- Adaptability
- Adhered to opening and closing procedures according to company guidelines/checklists.
Custodial Worker
Walt Disney World Resort
Orlando
06.2021 - 07.2022
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Maintained cleanliness and order in guest areas throughout the resort.
- Collaborated with team members to uphold high service standards.
- Inspected facilities for safety hazards and reported issues promptly.
- Assisted in training new custodial staff on procedures and safety protocols.
- Implemented waste management practices to promote environmental sustainability.
- Swept, mopped and vacuumed floors; dusted furniture; emptied wastebaskets and recycling bins.
- Notified building managers about needed repairs to maintain public safety.
RESIDENT DIRECTOR
Louisiana College
Pineville
07.2019 - 03.2022
- Developed personalized support plans in collaboration with residents to meet their individual needs.
- Maintained accurate records of resident interactions, incidents, maintenance reports and progress notes.
- Supervised the maintenance of common areas to ensure a clean and welcoming environment.
- Advocated for the needs of residents in administrative settings to improve living conditions.
- Oversaw budgeting for community events, ensuring cost-effective allocation of resources.
- Coordinated daily activities and schedules for residents in a supportive living environment.
- Led team meetings to discuss resident welfare, operational issues, and improvements in service delivery.
- Managed crisis situations by providing immediate support and coordinating with emergency services when necessary.
- Trained new Residential Advisors on protocols, crisis management, and effective communication techniques.
- Enforced community standards and policies to ensure a safe and respectful environment.
- Hosted events to introduce students and stimulate conversations among residents.
Floor Supervisor
Air U Trampoline Park
Pineville
09.2018 - 09.2021
- Supervised trampoline operations ensuring safety and compliance with regulations.
- Trained staff on proper trampoline usage and safety protocols.
- Monitored guest activities to maintain a safe and enjoyable environment.
- Implemented emergency response procedures during incidents or accidents.
- Performed minor repairs on equipment when necessary.
SHIFT LEAD MANAGER
Little Caesars Pizza
West Monroe
07.2016 - 07.2021
- Managed operations during shift, with total awareness of activities of employees and customers.
- Prepared shift reports, keeping management informed of daily operations.
- Assessed customer needs and issued complementary services to drive customer loyalty.
- Supervised department employees and monitored equipment to support functionality.
- Trained new employees on store policies, product knowledge, and sales techniques.
- Resolved customer complaints and issues promptly to maintain positive store reputation.
- Maintained cleanliness and organization of store to provide a pleasant shopping environment.
- Oversaw cash handling procedures, including opening and closing registers, and preparing bank deposits.
- Controlled inventory by performing proper receiving and stocking duties.
Education
BACHELOR OF ARTS FOR TEACHING - HISTORY
Louisiana College
Pineville, LaSkills
- Decision-making
- Problem-solving abilities
- Preventive Maintenance
- Employee training
- Customer service expertise
- Computer literacy
- Maintenance skills
- Conflict resolution
- Energy and enthusiasm
- Interpersonal skills
Timeline
Operations Coordinator
Walt Disney World Resort
04.2025 - Current
ATTRACTIONS HOST
Walt Disney World Resort
07.2022 - Current
Custodial Worker
Walt Disney World Resort
06.2021 - 07.2022
RESIDENT DIRECTOR
Louisiana College
07.2019 - 03.2022
Floor Supervisor
Air U Trampoline Park
09.2018 - 09.2021
SHIFT LEAD MANAGER
Little Caesars Pizza
07.2016 - 07.2021
BACHELOR OF ARTS FOR TEACHING - HISTORY
Louisiana College