Macio Aleman Molano
Los Angeles
Summary
Accomplished professional with a proven track record in delivering exceptional guest experiences and optimizing operational efficiency across hospitality, fitness, and retail sectors. Adept at fostering team collaboration, executing high-level customer service strategies, and cultivating an inviting environment that drives client satisfaction and loyalty. Passionate about seamlessly blending operational excellence with a commitment to quality.
Overview
5
5
years of professional experience
Work History
Host
Fleming’s Prime Steakhouse & Wine Bar
11.2024 - Current
- Provide a refined and welcoming atmosphere in a fine-dining environment, ensuring every guest feels valued from arrival to departure
- Strategically manage seating logistics to optimize table turnover and maintain service excellence
- Contribute to the success of high-profile events by coordinating reservations and special arrangements
Host/Server
Le Grand
01.2024 - Current
- Orchestrate seamless dining experiences by managing reservations, seating arrangements, and guest relations with precision and poise
- Leverage deep menu knowledge to make tailored recommendations, enhancing guest satisfaction and driving upselling opportunities
- Serve as a liaison between the kitchen and front-of-house team, ensuring flawless service execution
Shift Supervisor / Barista
Starbucks
03.2021 - 01.2023
- Directed daily operations with a focus on team productivity, customer engagement, and brand consistency
- Mentored and coached baristas to deliver superior product quality and an unparalleled customer experience
- Optimized inventory levels and ensured adherence to company policies, achieving operational efficiency
Front Desk Associate
All City Fitness Gym
07.2022 - 10.2022
- Delivered personalized service to gym members, fostering a welcoming and inclusive fitness environment
- Spearheaded promotional initiatives, driving membership enrollment and retention
- Streamlined administrative operations, including membership management and daily reporting
Student Board Representative
Manteca Unified School District
01.2020 - 01.2022
- Represented the high school student body in district-wide board meetings, advocating for student needs and initiatives
- Collaborated with administrators, educators, and community leaders to influence district policies and programs
- Demonstrated leadership by organizing and communicating student perspectives on critical educational matters
Education
Bachelor’s Degree - Fashion Design and Merchandising
Fashion Institute of Design & Merchandising (FIDM)
Los Angeles, CA06.2024
Skills
- Customer Experience Management: Expertise in tailoring service delivery to exceed guest expectations
- Leadership & Training: Proficient in team development, mentoring, and performance optimization
- Operational Oversight: Skilled in inventory control, scheduling, and process streamlining
- Communication: Strong interpersonal skills for managing diverse teams and clientele
- Multitasking: Thrive in dynamic, high-pressure environments
Timeline
Host
Fleming’s Prime Steakhouse & Wine Bar
11.2024 - Current
Host/Server
Le Grand
01.2024 - Current
Front Desk Associate
All City Fitness Gym
07.2022 - 10.2022
Shift Supervisor / Barista
Starbucks
03.2021 - 01.2023
Student Board Representative
Manteca Unified School District
01.2020 - 01.2022
Bachelor’s Degree - Fashion Design and Merchandising
Fashion Institute of Design & Merchandising (FIDM)
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