Maciej Gutkowski
Toronto,Canada
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Receptionist and Scheduler
Copernicus Lodge Retirement Center
01.2024 - 02.2025
Canada Post Customer Service Specialist
Nordia
01.2023 - 12.2023
Airline Customer Service Support Specialist
Amex GBT
01.2022 - 01.2023
Cashier
Sobeys
01.2020 - 01.2022
Private English Teacher
McGregor Language Schools
01.2017 - 01.2019
Customer Service Agent/Logistics
Sitel
01.2016 - 01.2017
Junior Data Verification Specialist
Elavon
04.2016 - 06.2016
Customer Service Agent
Contact Center
01.2015 - 01.2016
Customer Service Representative
Aditya Birla Minacs (Western Union)
01.2013 - 09.2013
Education
Radio Broadcasting Diploma -
Seneca College
01.2011
High School Diploma -
Humberside Collegiate Institute
01.2004
Skills
- Over 10 years of experience providing excellent customer service
- Over two and a half years of telephone reception experience
- Able to deal effectively with customers in person or over the telephone
- Strong communications skills
- Good team player; able to work with minimal supervision
- Efficient and accurate cash handling skills
Relevant Skills And Experience
Attended to customers’ inquiries both in person and over the phone courteously and efficiently, Received calls and directed them to relevant departments, Took down messages accurately and ensured these were delivered to the correct staff members, Carried out lengthy client questionnaires and entered information into data base, Processed credit card transactions quickly and efficiently, Handled clients’ personal information with discretion, Followed supervisors’ instructions carefully to ensure that work was done properly and in a timely manner, Assisted other staff in the completion of their duties as time permitted to promote success of the entire team, Excellent mediation skills with ability to assist using effective communicative strategies, Maintained professionalism with difficult or challenging customers, resolved issues, and suggested alternative products to ensure customer satisfaction, Worked with individuals of diverse backgrounds and ages and achieved high rates of customer retention by building strong working relationships
Languages
English
Native or Bilingual
Polish
Native or Bilingual
Timeline
Receptionist and Scheduler
Copernicus Lodge Retirement Center
01.2024 - 02.2025
Canada Post Customer Service Specialist
Nordia
01.2023 - 12.2023
Airline Customer Service Support Specialist
Amex GBT
01.2022 - 01.2023
Cashier
Sobeys
01.2020 - 01.2022
Private English Teacher
McGregor Language Schools
01.2017 - 01.2019
Junior Data Verification Specialist
Elavon
04.2016 - 06.2016
Customer Service Agent/Logistics
Sitel
01.2016 - 01.2017
Customer Service Agent
Contact Center
01.2015 - 01.2016
Customer Service Representative
Aditya Birla Minacs (Western Union)
01.2013 - 09.2013
High School Diploma -
Humberside Collegiate Institute
Radio Broadcasting Diploma -
Seneca College
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