Macie Kindell
Hesperia
Summary
Dynamic Customer Experience Officer with a proven track record at Cables and Sensors, excelling in enhancing customer satisfaction through exceptional communication and problem-solving skills. Adept at utilizing CRM software to streamline processes and foster collaboration, resulting in improved response times and increased customer loyalty. Personable and driven customer service professional eager to take on new challenges. Strong work ethic with exceptional time management skills. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with customers. Proven to work effectively unsupervised and quick at mastering new skills.
Overview
5
5
years of professional experience
Work History
Customer Experience Officer
Cables and Sensors
04.2025 - Current
- Assisted in resolving customer inquiries, enhancing overall satisfaction and loyalty.
- Collaborated with team to streamline communication processes, improving response times.
- Supported implementation of customer feedback systems, fostering continuous improvement initiatives.
- Conducted product demonstrations, educating customers on features and benefits effectively.
- Maintained up-to-date knowledge of product offerings to provide accurate information to clients.
- Documented customer interactions in CRM system, ensuring data integrity and accessibility for analysis.
- Participated in training sessions to enhance skills in customer service best practices and tools.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Established strong rapport with customers through active listening, empathy, and clear communication skills.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Sales Account Manager
XS Remarketing
02.2023 - 04.2024
- Developed and maintained strong client relationships to ensure customer satisfaction and retention.
- Conducted needs assessments to identify potential sales opportunities within assigned accounts.
- Collaborated with cross-functional teams to enhance service delivery and streamline processes.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Negotiated prices, terms of sale and service agreements.
- Built client relationships by acting as liaison between customer service and sales teams.
- Monitored market activity and quoted pricing to maintain healthy profit margins.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Anticipated clients' needs by staying in touch on regular basis.
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
- Attended industry conferences and events, establishing valuable networking connections for potential partnerships.
- Developed a reputation as a trusted advisor among clients by demonstrating exceptional knowledge of productsservices.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Customer Service Representative
USOC Biomedical
03.2022 - 02.2023
- Assisted customers with inquiries, providing accurate information and solutions to enhance satisfaction.
- Processed orders and returns efficiently, ensuring timely resolution of customer issues.
- Utilized CRM software to track interactions and maintain detailed customer records for follow-up.
- Collaborated with team members to streamline communication and improve service response times.
- Addressed escalated complaints professionally, aiming for swift resolution and customer retention.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Inventory Associate
USOC Biomedical
07.2021 - 03.2022
- Managed inventory levels to ensure accuracy and availability of medical supplies.
- Conducted regular audits to verify stock discrepancies and maintain compliance.
- Implemented efficient storage solutions to optimize warehouse organization and accessibility.
- Trained new associates on inventory management software and standard operating procedures.
- Developed and maintained documentation for inventory control processes, enhancing operational efficiency.
- Maintained cleanliness and organization of warehouse workspace to promote safety and accessibility for all staff members involved in handling inventory items.
- Provided accurate data entry for all received items, ensuring timely updates to the inventory database.
- Completed physical inventory counts each month.
- Managed inventory storage in clean and organized fashion.
- Assisted in annual physical inventories, contributing to an organized and efficient process with minimal disruptions to normal operations.
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
Waitress Supervisor
Solstice Senior Living Center
11.2020 - 07.2021
- Supervised daily operations of dining room, ensuring high-quality service and resident satisfaction.
- Trained and mentored new wait staff in service standards and best practices.
- Coordinated meal schedules and special events, enhancing community engagement.
- Maintained inventory levels for dining supplies, reducing waste and costs.
- Addressed resident concerns promptly to maintain positive dining experiences and relationships.
- Collaborated with kitchen staff to ensure timely food preparation and presentation standards were met.
- Conducted performance evaluations for wait staff, fostering professional development and accountability.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
Education
No Degree - Psychology
Victor Valley College
Victorville, CAHigh School Diploma -
Apple Valley High School
Apple Valley, CA05-2020
Skills
- Patience and composure
- Exceptional communication
- Training and coaching
- CRM software expertise
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Customer service excellence
- Team collaboration
- Active listening
- Adaptability and flexibility
- Self motivation
References
Available upon request
Timeline
Customer Experience Officer
Cables and Sensors
04.2025 - Current
Sales Account Manager
XS Remarketing
02.2023 - 04.2024
Customer Service Representative
USOC Biomedical
03.2022 - 02.2023
Inventory Associate
USOC Biomedical
07.2021 - 03.2022
Waitress Supervisor
Solstice Senior Living Center
11.2020 - 07.2021
No Degree - Psychology
Victor Valley College
High School Diploma -
Apple Valley High School