Macfrancis Belchi
Calgary,Alberta
Summary
Dynamic computer systems specialist with extensive experience in IT administration, cloud computing, and virtualization. Demonstrated expertise in enhancing IT infrastructure performance through use of technical skills and root cause analysis. Skilled in streamlining operations, project delivery, and fostering team productivity through agile methodologies. Committed to continuous learning and leveraging technology to achieve organizational success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Internal Systems Support Specialist
Quorum
Calgary
04.2023 - Current
- Achieved a customer satisfaction rate of 95.1% by resolving internal CRM tickets efficiently
- Developed a Cybersecurity Awareness SharePoint portal to promote best practices
- Managed VoIP systems, Microsoft M365, Azure, Salesforce, and GCP among other applications
- Played a key role in server hardening and penetration testing exercises.
Technical Support Analyst
Dream
Calgary
05.2022 - 12.2022
- Led the setup and deployment of new workstations, delivering the project ahead of schedule
- Managed device enrollment in Microsoft Intune and compliance for various operating systems
- Facilitated over twenty-five IT orientations for new hires, both in-person and remotely.
Service Operations Engineer
Halliburton
Port Harcourt
12.2012 - 07.2020
- Installed and configured data transmission sensors for real-time fluid flow monitoring
- Conducted data analysis, prepared reports, and offered cost-effective solutions.
Education
Diploma in Information Technology Services -
Southern Alberta Institute of Technology
Bachelor of Engineering in Gas Engineering -
University of Port Harcourt
Skills
- Cloud Computing & Virtualization: Azure, Google Cloud, Amazon Web Services, Nested Virtualization
- IT Management: Salesforce, ServiceNow, ServiceDesk Plus CRM, Microsoft System Center Configuration Manager
- Infrastructure & Security: Microsoft Azure Active Directory, IAM, SharePoint, Defender, OneDrive
- Development & Automation: SQL, PHP, Scripting, Automation, Endpoint Device Management
- Tools & Platforms: JIRA, Microsoft Office 365, VMware vSphere, Microsoft Intune
- Technical Support
- System Configuration
- Incident Management
- Virtualization Technologies
- Mobile Device Management
- Network configuration
- Client Relations
- Technical training
- Hardware Configuration
- Information Security
Certification
- Microsoft Certified Azure Administrator (AZ – 104)
- CISCO CCNA (Switching, Routing, and Wireless Essentials)
- Palo Alto Networks: Cybersecurity Foundations, Network Security Fundamentals
- ServiceNow: Welcome to ServiceNow
- CompTIA A+ (In view)
References
Todd Grayson
Internal Systems Manager
Quorum Infotech
B28 6020 2nd ST SE
Calgary, AB T2H 2L8
Linkedin.com/in/todd-grayson-40174a17
GraysonT@quoruminfotech.com
Sunil Jani
Technical Operations Manager
Dream Unlimited
1167 Kensington Crescent
Calgary, AB T2N 1X7
Linkedin.com/in/sunil-jani
SJani@dream.ca
Timeline
Internal Systems Support Specialist
Quorum
04.2023 - Current
Technical Support Analyst
Dream
05.2022 - 12.2022
Service Operations Engineer
Halliburton
12.2012 - 07.2020
Diploma in Information Technology Services -
Southern Alberta Institute of Technology
Bachelor of Engineering in Gas Engineering -
University of Port Harcourt