Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Timeline
Generic

Macfrancis Belchi

Calgary,Alberta

Summary

Dynamic computer systems specialist with extensive experience in IT administration, cloud computing, and virtualization. Demonstrated expertise in enhancing IT infrastructure performance through use of technical skills and root cause analysis. Skilled in streamlining operations, project delivery, and fostering team productivity through agile methodologies. Committed to continuous learning and leveraging technology to achieve organizational success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Internal Systems Support Specialist

Quorum
Calgary
04.2023 - Current
  • Achieved a customer satisfaction rate of 95.1% by resolving internal CRM tickets efficiently
  • Developed a Cybersecurity Awareness SharePoint portal to promote best practices
  • Managed VoIP systems, Microsoft M365, Azure, Salesforce, and GCP among other applications
  • Played a key role in server hardening and penetration testing exercises.

Technical Support Analyst

Dream
Calgary
05.2022 - 12.2022
  • Led the setup and deployment of new workstations, delivering the project ahead of schedule
  • Managed device enrollment in Microsoft Intune and compliance for various operating systems
  • Facilitated over twenty-five IT orientations for new hires, both in-person and remotely.

Service Operations Engineer

Halliburton
Port Harcourt
12.2012 - 07.2020
  • Installed and configured data transmission sensors for real-time fluid flow monitoring
  • Conducted data analysis, prepared reports, and offered cost-effective solutions.

Education

Diploma in Information Technology Services -

Southern Alberta Institute of Technology

Bachelor of Engineering in Gas Engineering -

University of Port Harcourt

Skills

  • Cloud Computing & Virtualization: Azure, Google Cloud, Amazon Web Services, Nested Virtualization
  • IT Management: Salesforce, ServiceNow, ServiceDesk Plus CRM, Microsoft System Center Configuration Manager
  • Infrastructure & Security: Microsoft Azure Active Directory, IAM, SharePoint, Defender, OneDrive
  • Development & Automation: SQL, PHP, Scripting, Automation, Endpoint Device Management
  • Tools & Platforms: JIRA, Microsoft Office 365, VMware vSphere, Microsoft Intune
  • Technical Support
  • System Configuration
  • Incident Management
  • Virtualization Technologies
  • Mobile Device Management
  • Network configuration
  • Client Relations
  • Technical training
  • Hardware Configuration
  • Information Security

Websites

Certification

  • Microsoft Certified Azure Administrator (AZ – 104)
  • CISCO CCNA (Switching, Routing, and Wireless Essentials)
  • Palo Alto Networks: Cybersecurity Foundations, Network Security Fundamentals
  • ServiceNow: Welcome to ServiceNow
  • CompTIA A+ (In view)

References

Todd Grayson

Internal Systems Manager

Quorum Infotech

B28 6020 2nd ST SE 

Calgary, AB T2H 2L8

Linkedin.com/in/todd-grayson-40174a17

GraysonT@quoruminfotech.com

Sunil Jani

Technical Operations Manager

Dream Unlimited

1167 Kensington Crescent

Calgary, AB T2N 1X7

Linkedin.com/in/sunil-jani

SJani@dream.ca

Timeline

Internal Systems Support Specialist

Quorum
04.2023 - Current

Technical Support Analyst

Dream
05.2022 - 12.2022

Service Operations Engineer

Halliburton
12.2012 - 07.2020

Diploma in Information Technology Services -

Southern Alberta Institute of Technology

Bachelor of Engineering in Gas Engineering -

University of Port Harcourt

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Macfrancis Belchi