Provide auto insurance services, such as creating customer accounts, issuing and renewing driver licenses, and vehicle registrations. Educate customers about Manitoba Public Insurance products and services.
Explain coverage options to potential and existing policyholders, answering questions and concerns.
Educate and counsel clients about insurance coverage differences, actively listened to clients to learn their values and priorities in order to seek options that would best suit their needs.
Document detailed records of customer interactions and activities.
Medical Unit Clerk
Boundary Trails Health Centre
Winkler, MB
09.2019 - 12.2020
Performed administrative duties on medical ward, cancer care & cancer navigation wards such as filing paperwork, typing correspondence and entering data into the computer system.
Created customer profiles, scheduled appointments, answered phones, and performed other administrative duties as needed.
Participated with health care team to deliver quality and customer-focused health care to patients.
Health Care Aide
Eastview Place
Altona, MB
02.2017 - 09.2019
Foster an environment to maintain patient dignity and confidentiality.
Provided assistance to patients with activities of daily living such as bathing, dressing, grooming and eating.
Observed, documented and communicated changes in patient's condition including physical and emotional well-being.
Communicated regularly with patients, families, nurses and other healthcare professionals.
Receptionist
Greenvalley Equipment
Altona, MB
09.2014 - 08.2016
Prepared international import and export paperwork for agricultural equipment.
Receive and process payments, file day end reports.
Answered incoming calls, took messages, and transferred calls to appropriate departments.
Education
Canadian Accredited Insurance Broker
Insurance Brokers Association of Manitoba
04-2024
Health Care Aide Certificate
Red River College
01.2017
Province of Manitoba Diploma, W.C. Miller Diploma
W.C. Miller
Altona, MB
01.2008
Skills
Administration
Adaptable
Reliable team player
Self-motivated
Time Management
Customer and client relations
References
Kristen, Schultz, 1-204-745-7338, Cancer Navigation Nurse, Boundary Trails
Ryan Wiebe, 1-204-304-9101, Service Manager, Greenvalley Equipment
Reference from current employer available upon serious consideration for hire, due to applying in confidence.
Volunteer Experience
Youth Mentor, Heartland Community Church, Landmark Manitoba
2021-present
Teacher Assistant, Noah's Ark Kindergarten,Belgrade, Serbia