Hi, I’m
Macdonald Okoh
Calgary,AB
Summary
Enthusiastic Business lead with 7+ years of experience driving large teams to achieve business goals. Well-versed in developing, rolling out and supporting digital products. Recognized for increasing sales and overall business growth.
Overview
10
years of professional experience
1
Certification
Work History
Capitalsage Technologies Limited
Head, Pan-African Growth and Development
01.2023 - Current
Job overview
- Set up a microfinance Bank from scratch - Got banking license and commenced banking operations within one year.
- Successfully rolled out banking products - Internet banking, Mobile banking application, core banking application, remittance application and other services.
- Organized launching activities and other marketing drive that lead to acquisition of over 5000 customers within first 6 months of operation.
- Drove strategies that led to significant deposit base and healthy loan portfolio
- Recruitment and monitoring of team to drive business
Capitalsage Technologies Limited
Manager, Financial Inclusion
10.2020 - 12.2022
Job overview
- Driving profitability on all 4 business lines managed
- Ensure profitable deployment of over 10,000 POS terminals to merchants and agents.
- Ensure 75% retainment of merchants and agents
- Managed and motivated 25 employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Keystone Bank Limited
Head Agency Banking
01.2021 - 09.2021
Job overview
- Implemented plans and strategies that led to 45% growth in agents within 3 months
- Grew active agents base from 40% to 65% in 3 months
- Organized 3 agent workshop and forums that led to improved agent performance by 50%
- Identified opportunities to improve business process flows and productivity.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Forecasted trends and recommended improvements based on financial risk analyses.
Keystone Bank Limited
Product Manager, Merchant Services
06.2019 - 12.2020
Job overview
- Rolled out a robust merchant management tool that led to 55% in transaction growth.
- Work with business units and service providers to ensure quality service delivery.
- Product training and capacity building engagement with various business units.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
Itex Integrated Services Limited
Business Development Manager
02.2015 - 06.2019
Job overview
- Worked with my team to deploy payments solutions in 18 countries.
- Developed tools and teams to provide support to clients in 18 countries
- Constantly met and surpassed revenue target for 3 consecutive years
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
Heritage Banking Company
Product Manager- Electronic Payments
02.2014 - 02.2015
Job overview
- Significantly increased sales and patronage of electronic banking products
- Optimised card issuing process that improved issuing TAT by 70%
- Grew the Bank's POS volume industry position from 15th to 12th in 3 months
- Developed product documentation to communicate upcoming features and products to internal teams.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
Education
University of BeninBenin City
Bachelor of Science from Economics And Statistics
11.2010
University of BeninBenin City
High School Diploma
10.2006
University Overview
- Honour Roll, [Semester, Year]2006
Odofa Secondary School Nigeria
High School Diploma
12.2003
Skills
- Strategic Initiatives
- Balance Accounts
- Channel Optimization
- Team Growth
- Revenue Growth
- Growth Strategies
- Leadership
Accomplishments
- Oversaw the set up of a microfinance institution- From acquisition of license to go-live
- Overturned fortunes of a subsidiary within a period 7months- Achieved profitability.
- Launched novel product [Mobile POS] in the Nigeria digital banking space
- Supervised team of 25 staff members.
- Promoted to Head of Agency Banking after only 6 months
Affiliations
- Project Management Institute
Certification
Certified project manager - PIMP
Customer experience masterclass - Training
Understanding E-business- Training
Work place intelligent Nigerian Graduate scheme - Training
Design Thinking certification
Timeline
Head, Pan-African Growth and Development
Capitalsage Technologies Limited
01.2023 - Current
Head Agency Banking
Keystone Bank Limited
01.2021 - 09.2021
Manager, Financial Inclusion
Capitalsage Technologies Limited
10.2020 - 12.2022
Product Manager, Merchant Services
Keystone Bank Limited
06.2019 - 12.2020
Business Development Manager
Itex Integrated Services Limited
02.2015 - 06.2019
Product Manager- Electronic Payments
Heritage Banking Company
02.2014 - 02.2015
University of Benin
Bachelor of Science from Economics And Statistics
University of Benin
High School Diploma
Odofa Secondary School
High School Diploma
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