MACCARTHY KWADWO APPIAH
Montreal,QC
Summary
Accomplished Associate well-versed in collaborating with customers to identify needs. Resourceful Associate dedicated to mentoring and educating new team members. Thorough resource on internal company policies and procedures. Driven attitude toward providing customer care within business environment.
Skilled Associate with solid understanding of sales environment intricacies. Adept at navigating complex environments to meet and exceed sales goals. Resourceful understanding of deep customer-issue resolution tasks.
Overview
7
7
years of professional experience
Work History
VERTIGO TECHNOLOGIES ASSOCIATES
VERTIGO TECHNOLOGIES
08.2021 - 12.2023
- Assisted with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answered questions and offered product advice.
- Learned roles of other departments to provide coverage and keep store operational.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Welcomed customers, offering assistance to help find necessary store items.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Monitored sales events, added new merchandise and rang up purchases.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Assisted customers with account updates, new service additions and promotional offers.
MELCOM GHANA ASSOCIATE
MELCOM
05.2017 - 10.2020
- Received and stocked merchandise and organized and maintained backroom by following company safety, cleaning and operating procedures.
- Complied with company standards of ethics and integrity by implementing action plans and executing business processes and practices.
- Maintained merchandise presentation by stocking and rotating merchandise.
- Acknowledged customers, identified needs and assisted with purchasing decisions to deliver exceptional service.
- Arranged and organized merchandise and supplies and identified shrink and damages to maintain work environment.
- Leveraged policies, data and resources to complete work assignments and priorities.
- Organized stockroom by keeping products in correct locations to maintain accurate inventory counts.
- Lifted materials of varied weights on regular basis to transport items to proper warehouse locations.
- Received incoming product deliveries and relocated to storage shelves, coolers or bins.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Noted current product inventory levels to support completion of order requests and audits.
- Stocked and rotated products, supplies and paper goods to optimize freshness.
- Blocked and faced all products on shelves and displays to meet company policies.
- Greeted customers and retrieved requested products to drive satisfaction.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
Education
Bachelor of Science - Marketing Management - Retail Marketing Management
UNIVERSITE OF GHANA
GHANA06.2018
Skills
- Money Management
- Sales Techniques
- Customer interaction
- Business strategies
- Customer Service
- Time Management
- Quantitative skills
- Flexible Schedule
Timeline
VERTIGO TECHNOLOGIES ASSOCIATES
VERTIGO TECHNOLOGIES
08.2021 - 12.2023
MELCOM GHANA ASSOCIATE
MELCOM
05.2017 - 10.2020
Bachelor of Science - Marketing Management - Retail Marketing Management
UNIVERSITE OF GHANA
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