MACARENA CASANOVA
Vancouver,BC
Summary
Guest service professional offering over 11 years of superior service in hospitality industry with strong knowledge and drive for cultivating guest loyalty.
High experience in internal and revenue auditing, focused on maintaining professionalism and company standards across all departments. Effective communicator with strong organizational skills.
Overview
8
8
years of professional experience
Work History
Housekeeping Supervisor
Fundador Hotel
12.2020 - 08.2021
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Self-motivated, with a strong sense of personal responsibility.
- Established and enforced safety protocols and guidelines for staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
Internal Audit Executive
Plaza San Francisco Hotel
01.2017 - 11.2020
- Responsible for reviewing the hotel's income, be it rooms, bar & restaurant, spa and events
- Prepared working papers, reports and supporting documentation for audit findings.
- Tracked funds, prepared deposits and reconciled accounts.
- Reviewed the invoices issued from the hotel's different points of sale, and issued the tax document for the events that were held.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Coordinated with external auditors during annual reviews to provide necessary information and support their efforts in validating financial statements.
Account receivable analyst
Plaza San Francisco Hotel
06.2014 - 12.2017
- Manage 60% of the client portfolio of Hotel Plaza San Francisco and Hotel Le Reve, managing and achieving payment goals within the established deadlines
- Meetings with clients and hotel sales executives as an act to maintain occupancy loyalty and manage new strategies with the company
- Issuance and presentation of accounts receivable reports to the Finance Manager and Directors.
Recepcionist Spa
Hotel del Mar-Enjoy
11.2013 - 05.2014
- Received and welcomed the Members, guests, and clients of the Spa
- Coordinated and organized the appointment book of therapists and stylist.
Education
Hotel and Gastronomy Administration -
Universidad de Valparaiso
11.2012
Professional Gastronomy technician -
Instituto Marítimo de Valparaíso
11.2007
Skills
- Hard-working
- Team player
- Organized
- Friendly
- Empathic
- Fast learner
- Motivator & Leader
- Customer Service
- Administrative Skills
- Hospitality services
Languages
English
Professional Working
Spanish
Native or Bilingual
Coursework
- Hotel service management, Universidad de Valparaiso, 11/01/20, 08/01/21
- Effective management techniques: Skills development for supervisor, Universidad Católica de Chile, 05/01/19, 06/01/19
References
Ximena Pinto, Administration and Finance Manager
Plaza San Francisco Hotel, xpinto@plazasanfrancisco.cl
Francisco Paredes, Accounts Receivable
Plaza San Francisco Hotel, fparedes@plazasanfrancisco.cl
Fernando Colipi, Housekeeping Manager
Fundador Hotel, fcolipi@fundadorhotel.cl
Other Work
Cook
Purple Grain VGH-Salad Bar
Vancouver, Canadá
December 2021-2024
Timeline
Housekeeping Supervisor
Fundador Hotel
12.2020 - 08.2021
Internal Audit Executive
Plaza San Francisco Hotel
01.2017 - 11.2020
Account receivable analyst
Plaza San Francisco Hotel
06.2014 - 12.2017
Recepcionist Spa
Hotel del Mar-Enjoy
11.2013 - 05.2014
Hotel and Gastronomy Administration -
Universidad de Valparaiso
Professional Gastronomy technician -
Instituto Marítimo de Valparaíso
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