Mac Oliva
Arcata
Summary
Positive, adaptable, and reliable with strong commitment to teamwork and customer service. Understands importance of maintaining clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to positive team atmosphere and ensure customer satisfaction.
Overview
1
1
year of professional experience
Work History
Crew Member
McDonald's
02.2022 - 07.2023
- Trained new employees on cash handling procedures and customer service expectations.
- Conducted regular inventory checks to maintain adequate stock levels and reduce waste.
- Responded to customer inquiries about menu options, dietary restrictions, and special requests.
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned lobby area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Resolved customer complaints in a professional manner.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Wiped down tables and equipment, swept and refilled stock.
- Interacted pleasantly with guests to deliver quality customer service.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Took orders from patrons and input selections into store computer system.
- Packed fast food products in approved containers, cups and bags.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Educated customers on promotions and upselling opportunities to enhance their dining experience.
Education
Valencia High School
Valencia, CA05-2023
No Degree - Psychology
California State Polytechnic University, Humboldt
Arcata05-2029
Skills
- Food Preparation
- Customer Service
- Drive-Thru Operations
- Order Management
- Beverage Preparation
- Customer Engagement
- Inventory Restocking
- Taking Orders
- Telephone Etiquette
- Heavy Lifting
- Cleaning
- Cash Handling
- Cash handling
- Clear communication
- Problem-solving
- Multitasking and organization
- Teamwork and collaboration
Affiliations
When I have free time, I love making music and playing all sorts of instruments. I am also really into all forms of art; they are all super fascinating to me. I enjoy trying new things and going on spontaneous outings with my close friends.
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Crew Member
McDonald's
02.2022 - 07.2023
Valencia High School
No Degree - Psychology
California State Polytechnic University, Humboldt