Mac Douglas
London
Summary
Dynamic individual who excels in high-pressure environments and leading teams to success. Demonstrates exceptional communication and leadership abilities, alongside a foundation in Python and SQL. Driven by a passion for continuous learning, especially in quantitative techniques, consistently achieving client satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Client Contact Representative
Co-operators Insurance
05.2024 - Current
- Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
- Collaborated closely with other departments to ensure seamless support for customers throughout their journey with the company.
- Supported sales efforts through targeted outreach activities, resulting in new client acquisitions.
Mover and Team Leader
Cassidy's Transfer and Storage
07.2019 - 08.2023
- Enhanced team efficiency by coordinating with coworkers to complete tasks quickly and effectively.
- Followed verbal and written instructions to properly move and ship products.
- Facilitated smooth communication between clients and the moving team, addressing any questions or concerns promptly.
Food Service Worker
Dairy Queen Grill & Chill
03.2017 - 02.2019
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Education
Bachelor of Science - Financial Modelling
University of Western Ontario
London, ON12-2024
High School Diploma -
Valour JK-12 School
Petawawa, ON06-2019
Skills
- Teamwork and collaboration
- Excellent communication
- Leadership skills
- Experience with Python and SQL
- A strong interest in learning
- Experience and interest in machine learning and other quantitative techniques
Timeline
Client Contact Representative
Co-operators Insurance
05.2024 - Current
Mover and Team Leader
Cassidy's Transfer and Storage
07.2019 - 08.2023
Food Service Worker
Dairy Queen Grill & Chill
03.2017 - 02.2019
Bachelor of Science - Financial Modelling
University of Western Ontario
High School Diploma -
Valour JK-12 School
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