Mac-Donald Ogbuji
London,ON
Summary
Driven physiotherapist with a track record of delivering exceptional patient outcomes at Federal Teaching Hospital Owerri and honing persuasive communication skills at O.C.U Trading Company. Expert in active listening and data entry, I excel in creating individualized care plans and improving response rates by over 30%. Renowned for adaptability and building meaningful patient and client relationships. Quick-thinking Telephone Interviewer with 5 years of experience obtaining information from clients during phone interviews. Expert at meeting quotas by conducting phone interviews while retaining quality data collection. Detail-oriented when determining and recording information relevant to call objectives.
Overview
10
10
years of professional experience
Work History
Junior Physiotherapist
Federal Teaching Hospital Owerri, Imo State Nigeri
Owerri, Imo State Nigeria.
03.2022 - 02.2024
- Delivered high-quality patient care by conducting thorough assessments and creating individualized treatment plans.
- Achieved successful rehab outcomes by collaborating closely with multidisciplinary teams of physicians, occupational therapists, and other specialists.
- Monitored patient progress throughout their recovery journey, making necessary adjustments to treatment plans as needed.
- Educated family members and caregivers on the importance of physiotherapy in achieving optimal health and functional abilities for their loved ones.
Telephone Interviewer
O.C.U Trading Company Nigeria Ltd
Aba, Abia State Nigeria
08.2014 - 02.2020
- Exceeded daily call quotas while maintaining high-quality interactions, ensuring timely project progress.
- Gathered data and insights from participants during telephone interviews.
- Maintained a comprehensive understanding of company policies, procedures, and guidelines related to telephone interviewing processes.
- Assisted in the development of interviewer training materials, leading to improved interviewing techniques amongst colleagues.
- Documented records of call information.
- Employed persuasive techniques when necessary to encourage reluctant respondents to participate in surveys or provide additional information.
- Developed strong rapport with interviewees, resulting in more detailed and accurate survey responses.
- Contributed positively towards creating an inclusive work environment through open communication style.
- Identified trends in respondent feedback through careful analysis of their responses allowing the organization make informed decisions.
- Maintained a professional demeanor during challenging calls, de-escalating situations and preserving relationships with potential respondents.
- Increased response rates by tailoring survey questions to match the interests and needs of individual respondents.
- Successfully completed multiple projects with varying levels of complexity and timelines, consistently meeting deadlines while maintaining a high level of quality in work.
- Improved customer satisfaction by conducting thorough telephone interviews and accurately recording responses.
- Adapted quickly to changes in project parameters, ensuring seamless transitions between different surveys and assignments.
- Conducted interviews with participants to assess eligibility.
- Developed thorough understanding of job requirements and qualifications to steer recruitment efforts toward appropriate job profiles.
Education
Master of Science - Physiotherapy
University of Western Ontario
London, ON08.2026
Bachelor of Science - Physiotherapy
Nnamdi Azikiwe University Awka Nigeria
Awka, Anambra State, Nigeria.12.2021
Skills
- Flexibility
- Customer communications
- Active Learning
- Call center processes
- Organization
- Data Entry
- Memory retention
- [Language] Fluency
- Social Perceptiveness
- Cross-cultural sensitivity
- Teamwork and Collaboration
- Customer Service
- Time Management
- Attention to Detail
- Multitasking Abilities
- Reliability
- Excellent Communication
- Creative Thinking
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Relationship Building
- Interpersonal Skills
- Analytical Thinking
- Self Motivation
- Professionalism
- Adaptability
- Script Reading
Languages
English
Full Professional
Timeline
Junior Physiotherapist
Federal Teaching Hospital Owerri, Imo State Nigeri
03.2022 - 02.2024
Telephone Interviewer
O.C.U Trading Company Nigeria Ltd
08.2014 - 02.2020
Master of Science - Physiotherapy
University of Western Ontario
Bachelor of Science - Physiotherapy
Nnamdi Azikiwe University Awka Nigeria