Mac-Donald Ogbuji
London,ON
Summary
Driven physiotherapist with a track record of delivering exceptional patient outcomes at Federal Teaching Hospital Owerri and honing persuasive communication skills at O.C.U Trading Company. Expert in active listening and data entry, I excel in creating individualized care plans and improving response rates by over 30%. Renowned for adaptability and building meaningful patient and client relationships. Quick-thinking Telephone Interviewer with 5 years of experience obtaining information from clients during phone interviews. Expert at meeting quotas by conducting phone interviews while retaining quality data collection. Detail-oriented when determining and recording information relevant to call objectives.
Overview
10
10
years of professional experience
Work History
Junior Physiotherapist
Federal Teaching Hospital Owerri, Imo State Nigeri
03.2022 - 02.2024
- Delivered high-quality patient care by conducting thorough assessments and creating individualized treatment plans.
- Achieved successful rehab outcomes by collaborating closely with multidisciplinary teams of physicians, occupational therapists, and other specialists.
- Monitored patient progress throughout their recovery journey, making necessary adjustments to treatment plans as needed.
- Educated family members and caregivers on the importance of physiotherapy in achieving optimal health and functional abilities for their loved ones.
Telephone Interviewer
O.C.U Trading Company Nigeria Ltd
08.2014 - 02.2020
- Exceeded daily call quotas while maintaining high-quality interactions, ensuring timely project progress.
- Gathered data and insights from participants during telephone interviews.
- Maintained a comprehensive understanding of company policies, procedures, and guidelines related to telephone interviewing processes.
- Assisted in the development of interviewer training materials, leading to improved interviewing techniques amongst colleagues.
- Documented records of call information.
- Employed persuasive techniques when necessary to encourage reluctant respondents to participate in surveys or provide additional information.
- Developed strong rapport with interviewees, resulting in more detailed and accurate survey responses.
- Contributed positively towards creating an inclusive work environment through open communication style.
- Identified trends in respondent feedback through careful analysis of their responses allowing the organization make informed decisions.
- Maintained a professional demeanor during challenging calls, de-escalating situations and preserving relationships with potential respondents.
- Increased response rates by tailoring survey questions to match the interests and needs of individual respondents.
- Successfully completed multiple projects with varying levels of complexity and timelines, consistently meeting deadlines while maintaining a high level of quality in work.
- Improved customer satisfaction by conducting thorough telephone interviews and accurately recording responses.
- Adapted quickly to changes in project parameters, ensuring seamless transitions between different surveys and assignments.
- Conducted interviews with participants to assess eligibility.
- Developed thorough understanding of job requirements and qualifications to steer recruitment efforts toward appropriate job profiles.
Education
Master of Science - Physiotherapy
University of Western Ontario
London, ON08.2026
Bachelor of Science - Physiotherapy
Nnamdi Azikiwe University Awka Nigeria
Awka, Anambra State, Nigeria.12.2021
Skills
- Flexibility
- Customer communications
- Active Learning
- Call center processes
- Organization
- Data Entry
- Memory retention
- [Language] Fluency
- Social Perceptiveness
- Cross-cultural sensitivity
- Teamwork and Collaboration
- Customer Service
- Time Management
- Attention to Detail
- Multitasking Abilities
- Reliability
- Excellent Communication
- Creative Thinking
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Relationship Building
- Interpersonal Skills
- Analytical Thinking
- Self Motivation
- Professionalism
- Adaptability
- Script Reading
Languages
English
Full Professional
Timeline
Junior Physiotherapist
Federal Teaching Hospital Owerri, Imo State Nigeri
03.2022 - 02.2024
Telephone Interviewer
O.C.U Trading Company Nigeria Ltd
08.2014 - 02.2020
Master of Science - Physiotherapy
University of Western Ontario
Bachelor of Science - Physiotherapy
Nnamdi Azikiwe University Awka Nigeria
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