Summary
Overview
Work History
Education
Skills
References
Affiliations
Languages
Timeline
Generic

Mac Antwi

Surrey,BC

Summary

A progress-driven individual with the ability to strategize in high-pressure situations. Along with strong organizational and prioritizing abilities. Result-oriented individual with strengths and experience in customer service satisfaction. Committed to creating a difference for the better in the work environment to go above and beyond in reaching goals

Overview

6
6
years of professional experience

Work History

HVAC Service Technician

Thomson Industries LTD
Port Coquitlam, BC
03.2023 - Current
  • Performed preventative maintenance on HVAC-R systems, such as cleaning, adjusting, and replacing parts.
  • Tested components of heating and cooling systems using specialized tools and equipment.
  • Calibrated thermostats for optimal performance of heating and cooling system units.
  • Provided technical support to customers regarding the operation and maintenance of their heating and cooling systems.
  • Identified potential issues with existing HVAC-R systems before they became major problems.

Computing Solutions Advisor

Best Buy
Langley, BC
09.2022 - 02.2023
  • Educated customers on product and service offerings.
  • Demonstrated product features by employing knowledge of technology and gadgets.
  • Walked customers through online demonstrations to support better understanding of product features.
  • Generated referrals by fostering exceptional customer service and satisfaction.
  • Offered technical and non-technical support and services to clients and staff regarding product use, operation and maintenance.
  • Collaborated with sales team to understand customer requirements, boost product sales and provide sales support.
  • Maintained friendly, outgoing and customer-focused demeanor while on sales floor.

Lot Attendant

Maple Ridge Volkaswogen (William Touch)
Maple Ridge, BC
04.2022 - 09.2022
  • Maintained cleanliness, neatness and organization of customer areas.
  • Shadowed Sales Representatives in which helped me understand the conception of a sales representative since I had the opportunity of becoming a sales associate
  • Patrolled parking areas and monitored car safety to prevent theft and damage.
  • Returned guests' vehicles while following safe driving practices and obeying traffic laws.
  • Provided assistance to other departments to guarantee seamless shopping experience for customers during busy or understaffed times.

Sales Representative

CUTCO
Vancouver, BC
06.2020 - 12.2021
  • placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Developed key customer relationships to increase sales.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Contacted new and existing customers to outline benefits of products.
  • Demonstrated product features to align with customer needs.
  • Adhered to company initiatives and achieved established goals.

Lot Attendant

Jim Pattison Toyota
Surrey, BC
01.2021 - 11.2021
  • Thoroughly cleaned new vehicles for customers
  • Patrolled parking areas and monitored car safety to prevent theft and damage.
  • Cleared lot of debris and trash to promote maximum number of available spaces for guest parking.
  • Maintained cleanliness, neatness and organization of customer areas.
  • Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle.
  • Maintained clean facility by sweeping parking areas and removing waste.
  • Located and deliver vehicles or provided customers with location instructions.
  • Logged receipt's after gassing vehicles in preparation for delivery for customers
  • Parked and retrieved automobiles for customers in parking lots, as well as loaner cars from customers homes

Bakery Production Worker

Mark Crest Bakery
Langely, BC
08.2017 - 12.2018
  • Collaborated with team members to synchronize and maintain material flow.
  • Loaded and unloaded machinery efficiently to meet productivity targets.
  • Inspected raw materials for conformance with desired quality specifications.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Completed pre-operational equipment checks to verify readiness for production runs and make necessary adjustments.

Education

Economics

Simon Fraser University
Burnaby, BC
12.2026

High School Diploma -

Fraser Heights Secondary
Surrey, BC
06-2021

Skills

  • Time Management
  • Critical Thinking
  • Patient
  • Adept Communicator
  • A complex problem solver
  • Strong commitment to customer service
  • Collaboration
  • Safe Driving
  • Active Listening
  • Organizational Skills
  • Product Sales
  • Adaptive Team Player
  • Sales Expertise

References

* Tom Gill - CFO (604-418-2217

* Ravi - Surrey Guildford Director +1 (604) 715-1231

* Jeff Clarke- Technical Director of Surrey United jclarkesoccer@aol.com+1 (604) 219-7870

* Ryan Madronio (Toyota Sales Manager) rmadronio@jpautogroup.com

* Jerry (Best Buy Computing Solutions Advisor) 778-891-0106

* Jeff ( Apple Resale Advisor): 604-318-5492

Affiliations

Soccer Player

January (2016-2021)

  • I co-captained my BCSPL soccer team, leading my team to two Provincial Championship Finals.
  • I established leadership skills by leading practices, huddles, and effort levels, enabling me to push my team to exceptional results.
  • League champions 3x
  • played abroad in several major tournaments ( Baker Blast).
  • Represented Team BC against Team Alberta 2018)

Track & Field ( Volunteer)

February - May (2016-2018)

  • Helped in keeping track of racers' finish times
  • The concession stand leader
  • Assisted parents to stands as well as Racers to their spots on the track field

Leader for the Grade 8 Retreat

January - June (2019)

  • Assisted the grade 8's through games designed by us (Fraser Heights Secondary leadership team)
  • Thoughtfully planned out designs for a more interesting atmosphere

Languages

Fluent In English

Timeline

HVAC Service Technician

Thomson Industries LTD
03.2023 - Current

Computing Solutions Advisor

Best Buy
09.2022 - 02.2023

Lot Attendant

Maple Ridge Volkaswogen (William Touch)
04.2022 - 09.2022

Lot Attendant

Jim Pattison Toyota
01.2021 - 11.2021

Sales Representative

CUTCO
06.2020 - 12.2021

Bakery Production Worker

Mark Crest Bakery
08.2017 - 12.2018

Economics

Simon Fraser University

High School Diploma -

Fraser Heights Secondary

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Mac Antwi