Mershia Abrams
Brampton
Summary
Detail-oriented professional skilled in data management and customer service. Utilizes Microsoft Excel for precise account reconciliation and ensures confidentiality in collaborative settings. Experienced in fast-paced environments with strong time management, data entry, multitasking, and communication skills. Committed to contributing to team success and achieving organizational goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Data Entry Clerk
The Logistics Alliance Inc.
Mississauga
01.2026 - Current
- Processed large volumes of data entries, ensuring data integrity and reliability.
- Entered information from digital sources into company database with high accuracy.
- Updated and maintained inventory records in company database to support operational needs.
- Collaborated with team members to resolve data discrepancies promptly.
- Ensure sensitive information is handled with the utmost confidentiality and discretion.
Senior Processing Officer
Garda World Cash Services Inc.
Mississauga
11.2022 - 05.2024
- Supported ATM-REC and ATM-RDC departmental functions with DR and CR transactions.
- Daily reconciliation of multiple accounts and processed customer claims requests.
- Managed large database using Pivot Tables and performed general clerical Word processing functions.
- Experienced with scanning documents for electronic storage and working with shared drives.
- Acted as a point of contact for client escalations, investigated and resolved client issues.
- Updated and broadcast reports daily for internal use, monitored and responded to customer claims email inbox; provided essential backup support during staff absences.
- Managed preparation of outgoing office mail to ensure timely dispatch.
Customer Service & Collections Officer
GCQ Canada Inc.
Mississauga
08.2018 - 02.2019
- Managed delinquent accounts, negotiating repayment plans to recover outstanding debts.
- Conducted 100+ daily outbound client calls.
- Performed skip-tracing techniques to locate debtors.
- Performed skip-tracing techniques to locate debtors.
- Updated debtor information and records based on telephone conversations and actions taken.
Program Supervisor – School Age Children
PLASP Child Care Services Inc.
Brampton
09.2015 - 06.2018
- Planned and implemented educational programs for school age children.
- Assisted in planning, developing, and implementing stimulating activities for school age children to enhance their physical, social, emotional, and intellectual development.
- Ensured physical location and equipment availability and maintenance to support a safe and engaging environment for children.
- Coordinated daily operations and responded to incidents.
- Assisted the team with delivering a high-quality operational schedule in the program for children.
- Communicated and interacted regularly with parents and caregivers.
- Experienced working with and the ability to supervise children.
Collections Officer
D & A Collection Corporation
Mississauga
04.2014 - 05.2015
- Negotiated debt repayment agreements, reducing delinquent debt by 50%.
- Contacted debtors via phone, correspondence, and personal visits to assess payment willingness and ability.
- Maintained detailed case records and collaborated with teams to support debt recovery efforts.
- Recorded customer information and call details accurately in computer system to ensure data integrity.
HR Payroll Coordinator
CIBC/HRDA
Toronto
05.2011 - 04.2012
- Analyzed and processed employees’ requests ensuring accuracy of information and adherence to payroll policies, familiarity with PeopleSoft payroll software.
- Processed new hires, terminations, transfers, promotions, pay rate change requests, etc.
- Processed all leave-of-absence, maternity and paternity leave ensuring deadlines are met and procedures are followed.
- Updated employee records and managed new hires, terminations, status changes, leave of absence, etc.
- Maintained accurate employee records and files, tracking vacation and absences to support HR compliance.
- Coordinated administrative and operational support to facilitate seamless HR operations.
- Handled general enquiries via phone and email to enhance employee communication.
- Ensured privacy and confidentiality of employee information by following established protocols.
Processing Clerk – Office Administration
CIBC
Toronto
01.2000 - 04.2003
- Executed data entry into computerized databases, ensuring accuracy and integrity of information.
- Updated client’s personal information using various in-house systems (ADP, COINS, AS400).
- Monitored and enforced adherence to financial procedures within the organization.
- Coordinated with external branches and clients to obtain missing documentation, facilitating timely processing.
- Provided and responded to electronic inquiries.
- Performed general office duties, including answering phones, processing mail, and handling transactions to support daily operations.
Education
Accounting & Payroll Administration Certificate - Payroll Administration
Trios College of Business And Technology
Brampton, ON08-2014
Office Administration Diploma - Office Administration
Seneca College of Applied Arts And Technology
Toronto, ON08-1998
Skills
- Data entry and database management
- Transaction data entry
- Microsoft Office 365 applications
- Word and Excel proficiency
- Pivot tables and VLOOKUPs
- Google Suite proficiency
- Outlook and MS Teams usage
- Zoom and online AI tools
- AS400 system knowledge
- Regulatory compliance
- Basic payroll processing
- Organizational skills
- Time management strategies
- Confidentiality practices
- Customer service excellence
- Adaptability in work environments
- Team collaboration abilities
- Independent work ethic
- Autonomy in task execution
- Initiative and proactivity
- Communication skills
Certification
CPR & First Aide, Canadian Red Cross, August 2025
Accomplishments
Accounting & Payroll Administration - Honors Diploma, August 2014
Timeline
Data Entry Clerk
The Logistics Alliance Inc.
01.2026 - Current
Senior Processing Officer
Garda World Cash Services Inc.
11.2022 - 05.2024
Customer Service & Collections Officer
GCQ Canada Inc.
08.2018 - 02.2019
Program Supervisor – School Age Children
PLASP Child Care Services Inc.
09.2015 - 06.2018
Collections Officer
D & A Collection Corporation
04.2014 - 05.2015
HR Payroll Coordinator
CIBC/HRDA
05.2011 - 04.2012
Processing Clerk – Office Administration
CIBC
01.2000 - 04.2003
Accounting & Payroll Administration Certificate - Payroll Administration
Trios College of Business And Technology
Office Administration Diploma - Office Administration
Seneca College of Applied Arts And Technology