MABLE NGUYEN
ON
Summary
Self-motivated and energetic receptionist with 2 years of experience handling front desk and administrative responsibilities. Dedicated to providing an excellent client experience by ensuring accurate financial transactions, prompt scheduling, and offering additional support.
Bilingual individual who able to communicate 2 languages - Vietnamese and English,
Overview
2
2
years of professional experience
Work History
Front Desk Agent
MARRIOTT INTERNATIONAL, INC
10.2023 - Current
- Used internal software to process reservations, check-in and check-out procedures.
- Took over 20+ customer reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
Front Desk Agent
RAMADA BY WYNDHAM
09.2023 - Current
- Greeting and welcoming guests upon arrivals, create a positive first impression
- Efficiently handle guest arrivals and departures, ensuring accuracy in the registration process and payment procedures
- Follow hotel protocols in the event of emergencies such as fire alarms, medical incidents, or evacuations.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone
Ramp service agent
VIETNAM AIRLINES
05.2022 - 12.2022
- Checked-In and advised passengers on delayed and/or canceled flights that occurred during operations
- Assisted passengers who had special needs, unaccompanied minors, and unique passengers
- Solved issues that arose with clients such as booking concerns ,payment problems and upgrade requests.
Receptionist/ Cashier
SINI BAKES
12.2022 - 08.2023
- Operated cash register or POS system to receive payment by cash, check and credit card
- Answered customer questions and provided store information
- Deliver high level of customer service to patrons using active listening and engagement skills.
English Teaching Assistant
VIETNAM USA SOCIETY ENGLISH CENTERS
07.2021 - 01.2022
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring
- Developed and implemented English curriculum to meet the needs of students.
Education
Associate of Applied Science - Dental Office Administration
Niagara College
Welland, ON05.2024
Associate of Arts - International Business Management
Niagara College
Niagara-on-the-lake, ON05.2023
Skills
- Dental Office Administration program - Niagara College
- Dental Terminology Knowledge
- Customer Assistance/ Customer Service
- Microsoft Word/ Excel/ Powerpoint
References
Mr. Tanay Kakadkor - Marriott Front Office Manager
tanay.kakadkor@niagarafallsmarriott.com / (883) 087-3864
Mrs. Patrizia Suter - Marriott Front Office Manager
psuter@niagarafallsmarriott.com / (905) 358-4042
Timeline
Front Desk Agent
MARRIOTT INTERNATIONAL, INC
10.2023 - Current
Front Desk Agent
RAMADA BY WYNDHAM
09.2023 - Current
Receptionist/ Cashier
SINI BAKES
12.2022 - 08.2023
Ramp service agent
VIETNAM AIRLINES
05.2022 - 12.2022
English Teaching Assistant
VIETNAM USA SOCIETY ENGLISH CENTERS
07.2021 - 01.2022
Associate of Applied Science - Dental Office Administration
Niagara College
Associate of Arts - International Business Management
Niagara College
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