MABEL CHANG

• Managed a diverse portfolio of partners under the Financial Advisory Service line, while overseeing their metrics by coordinating and leveraging their billing and collection processes
• Meticulously analyzed financial data of client accounts and projects to ensure accurate revenue recognition
• Conducted reports, analysis and discussed recommendations to partners to maximize project profitability
• Ensured alignment between recorded revenues and billing cycles by reviewing ongoing time and expense entries

• Maximized customer interactions by promptly identifying needs and wants.

• Evaluated customer problems, implemented resolutions and followed up with clients to

manage additional problems and maintain satisfaction.

• Tailored customer relationships by determining expected needs and finding correct solutions.

• Assisted clients with strategic processes and provided with necessary tools to achieve success.

• Tracked sales calls in database for relationship management
• Brought in new accounts through successful networking strategies and promotional approaches
• Expanded business through effective network development, identifying new and prospective clients
• Increased sales by 5%

• Tracked weekly sales to develop corrective action planning reports
• Networked among local business and community organizations to develop leads and generate business
• Consistently exceeded quotas through penetration of new accounts.

• Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems
• Assessed data and information to verify entry, calculation and billing code accuracy
• Reached out to vendors and customers to verify information and follow up on client issues.

• Analyzed account information and reconciled financial discrepancies to maintain records integrity and compliance
• Updated and maintained aging report to facilitate payments
• Utilized SAP Software to analyze, store and record company financial information.