Oversaw the company’s benefits program plan options, features and enrollment requirements including annual open enrollment
Managed monthly benefit invoice payments and acted as a liaison to benefit providers as well as acted as an employee resource for compensation and benefits questions
Processed new hires, transfers and separations and managed new hire orientation
Participated on project teams and played a project management role to implement employee engagement programs, and other initiatives
Elected as a member of the company's Safety Board as the Administrative Coordinator
Human Resources Coordinator
Alma Advertising
04.2019 - 07.2020
Oversaw recruitment process for Jr - Mid Level positions such as sourcing candidates, conducting initial screening interviews, tracking resumes, conducting benefits orientations, and performing performance evaluations
Managed personnel records for 100+ employees and managed new hire on-boarding orientation including all new hire paperwork for successful integration of new, transferred, or promoted employees
Coordinated training initiatives (workshops and conferences), planned logistics, gathered employee feedback and tracked overall relevancy
Managed Miami Ad School & Soul Academy internship programs and all agency culture initiatives and events
Prepared agreement for services, requests for personnel actions, requisitions, service contracts, disbursements for all campus events and rentals and supplies
Quality Assurance Representative
GBS International
03.2016 - 04.2017
Assisted with developing and implementing quality assurance improvements based on call evaluation results.
Reviewed and scored calls made utilizing company-defined quality monitoring standards
Performed call audits to monitor regulatory compliance and provided ongoing feedback to management and call representatives to foster improvement.
Student Assistant
Florida International University
08.2013 - 03.2016
Assisted with Customer Service Center operations and transportation operations to FIU community and campus events
Provided clerical support such as phone calls, chats and emails
Education
French
Centre Saint-Louis
Montreal, QC
2024
Master of Science - Public Administration
Florida International University
Miami, FL
2018
Bachelor of Science - Social Work
Florida International University
Miami, FL
2015
Skills
English, French, and Spanish
Personnel and Performance Management
Employee Relations and Development
Talent Acquisition, Recruitment, and Employee Engagement
Benefits and Onboarding/Offboarding
Confidentiality and Conflict Resolution
Proficient in Microsoft Office, ADP, PeopleSoft, Greenhouse, CultureAmp
Advanced Plumbing Service Technician, Pre-Apprentice at Home Builders InstituteAdvanced Plumbing Service Technician, Pre-Apprentice at Home Builders Institute