Mohmed Maaz Desai
Winnipeg
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Sales Associate
Inditex - Zara
Winnipeg, Manitoba
12.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
Cast Member
Cineplex
09.2023 - Current
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Checked guests' identification before serving alcoholic beverages.
- Greeted customers and provided outstanding customer service.
- Restocked food supplies in kitchen and organized storage areas.
- Processed orders and sent to kitchen employees for preparation.
Customer Service Representative
Jio Services
03.2022 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Sales Associate
United Colors Of Benetton
01.2021 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Bachelor of Science - Computer Science
University of Winnipeg
Winnipeg, MB09.2027
High School Diploma -
Shree Vasishtha Vidhyalaya
India04.2023
Skills
- Credit Card Payment Processing
- Store Maintenance
- Microsoft Excel
- Microsoft Windows
- Typing Proficiency
- Stock Management
- Microsoft Word
- Sales Expertise
- Google Docs
- Critical Thinking
- Safe Food Handling
- Customer Service
Additional Information
- Sunday- All day
- Monday- 7AM-11:30AM and After 4PM
- Tuesday- All day
- Wednesday- 7AM-11:30AM and After 4PM
- Thursday- All day
- Friday- 7AM-11:30AM and After 4PM
- Saturday- All Day
Timeline
Sales Associate
Inditex - Zara
12.2023 - Current
Cast Member
Cineplex
09.2023 - Current
Customer Service Representative
Jio Services
03.2022 - 06.2023
Sales Associate
United Colors Of Benetton
01.2021 - 03.2022
Bachelor of Science - Computer Science
University of Winnipeg
High School Diploma -
Shree Vasishtha Vidhyalaya
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