MAAZ QAYYUM
Calgary,Canada
Summary
Accounting graduate (BBA, 2023) pursuing CPA designation with experience in client account management, reporting, and financial concepts. Proven progression at Gordon Food Service from representative to account specialist, with additional experience in logistics, retail operations, and customer service. Strong technical and analytical skills with a goal of transitioning into accounting roles.
Overview
11
11
years of professional experience
Work History
Customer Service Specialist
Gordon Foods Service
Calgary, Canada
09.2023 - Current
- Manage business relationships for key accounts (Subway, Osmow’s, Beavertails, Radioblock) across 300+ locations, including order support, delivery coordination, credits, receivables, and contract compliance.
- Conduct business reviews and prepare reports using Excel, including cost-savings analysis, sales history, purchasing patterns, and reallocation insights.
- Build strong relationships with clients to support growth and long-term satisfaction.
- Collaborate with internal teams (credit, pricing, routing, inventory, transportation) to ensure accurate account setup and smooth operations.
Sales Associate
Sport Chek Cross Iron Mills
Calgary, Canada
07.2022 - Current
- Managed daily transactions, returns, and exchanges accurately through the POS system.
- Delivered exceptional customer service, assisting with product inquiries, sizing, and selection.
- Resolved customer issues efficiently, ensuring a positive shopping experience.
- Assisted with restocking, merchandising, and maintaining a clean, organized store.
- Part-Time
Customer Service Representative
Gordon Foods Service
Calgary, Canada
07.2022 - 09.2023
- Handled 50+ daily calls from national accounts including A&W, Edo Japan, Panago, and Tim Hortons, providing timely and accurate support.
- Assisted customers in accessing the company website, submitting online purchases, and troubleshooting any technical issues that eliminate general problems.
- Coordinated with team members and cross-functional departments to provide delivery ETAs, process credits, and address product inquiries.
- Adapted quickly to shifting priorities, balancing multiple tasks in a fast-paced environment.
Package Handler
FedEx Ship Center
Calgary, Canada
01.2018 - 09.2019
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Mentored new employees on warehouse procedures and tasks resulting in quick job acclimation.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our job responsibilities.
- Followed safety procedures and kept work area organized.
General Clerk
Safeway Stores
Calgary, Canada
05.2014 - 01.2017
- Maintained store inventory levels, unloading deliveries and stocking shelves.
- Performed the tasks of assisting with and setting up of sales floor display once a week.
- Observed all deadlines, enabling timely completion of tasks.
- Improved operations by working with team members to find workable solutions.
Education
Bachelor of Business Administration - Accounting
Mount Royal University
Calgary, AB07.2023
Skills
- Financial Accounting Concepts
- Microsoft Outlook, Word, Excel, PowerPoint, SAP, Gmail
- Data and Business Analysis
- Account and Customer Relationship Management
- Effective Communication
- Data entry and Report preparation
- Cross-Functional Department Collaboration
- Problem Solving & Attention to detail
- Order & Inventory Management
- Time and multi-task management
- Administrative Support
- Conflict Resolution
Key Qualifications
- Bachelor of Business Administration - Accounting (Mount Royal University, 2023)
- Knowledge of financial reporting, account reconciliations, and accounting principles
- Strong interpersonal and customer relationship skills built through 8+ years of client-facing roles
- Experience working in different team settings with the ability to collaborate with a variety of groups and maintain long-term relationships.
- Technical proficiencies include Microsoft applications (Excel, Word, PowerPoint, Outlook, Gmail and SAP)
Timeline
Customer Service Specialist
Gordon Foods Service
09.2023 - Current
Sales Associate
Sport Chek Cross Iron Mills
07.2022 - Current
Customer Service Representative
Gordon Foods Service
07.2022 - 09.2023
Package Handler
FedEx Ship Center
01.2018 - 09.2019
General Clerk
Safeway Stores
05.2014 - 01.2017
Bachelor of Business Administration - Accounting
Mount Royal University