Dedicated and hardworking Canadian citizen currently pursuing a Computer Systems Technology diploma at Vancouver Community College, with a strong interest in software development, networking, and IT support. Backed by over six years of experience in customer service and collaborative work environments, I bring excellent communication, problem-solving, and organizational skills. Actively building a solid foundation in programming, databases, and computer systems, with a strong commitment to continuous learning and professional growth. Passionate about using technology to solve real-world problems and eager to contribute to an innovative and supportive tech team.
ā¢ š¢š½š²šæš®šš¶š¼š»š®š¹ šš³š³š¶š°š¶š²š»š°š: Improved service speed by reducing prep time by 20%, optimizing workflows to handle high volumes.
ā¢ š§š²š®šŗ šš²š®š±š²šæššµš¶š½ & š§šæš®š¶š»š¶š»š“: Trained new staff and improved team productivity by 15% through knowledge sharing and structured onboarding.
ā¢ š¤šš®š¹š¶šš & šš¼šŗš½š¹š¶š®š»š°š²: Maintained 100% food safety compliance and top inspection ratings, demonstrating attention to standards and risk mitigation.
ā¢ š£šæš¼š°š²šš ššŗš½šæš¼šš²šŗš²š»š: Implemented changes that increased customer satisfaction and repeat business by 15%.
ā¢ šš»šššæš²š± š°š¼š»šš¶ššš²š»š š¼ššš½šš š¶š» š® š³š®šš-š½š®š°š²š± š²š»šš¶šæš¼š»šŗš²š»š ā Maintained speed and accuracy during peak hours, reflecting time-sensitive execution similar to real-time system support.
ā¢ šš¼š¹š¹š®šÆš¼šæš®šš²š± šš¼ š¼š½šš¶šŗš¶šš² šš¼šæšøš³š¹š¼š š®š»š± š±š²š¹š¶šš²šæ šæš²š¹š¶š®šÆš¹š² šæš²ššš¹šš ā Supported cross-functional teamwork, a key element in Agile software development.
ā¢ šš±šµš²šæš²š± šš¼ šššæšš°šššæš²š± š½šæš²š½ ššššš²šŗš ā Followed precise processes to maintain accuracy and consistency, similar to QA or process-based tech roles.
ā¢ šššš¶ššš²š± šš¶ššµ š¶š»šš²š»šš¼šæš ššæš®š°šøš¶š»š“ š®š»š± šš®ššš² šæš²š±šš°šš¶š¼š» ā Gained experience in resource management and operational efficiency.
ā¢ š š®š¶š»šš®š¶š»š²š± šµš¶š“šµ šµšš“š¶š²š»š² š®š»š± š°š¼šŗš½š¹š¶š®š»š°š² ššš®š»š±š®šæš±š ā Showed attention to detail and commitment to standards, transferable to tech compliance and quality roles.
ā¢ š§š²š®šŗ šš²š®š±š²šæššµš¶š½: Supervised and trained 10+ staff, boosting productivity and overall efficiency by 20%.
ā¢ š£šæš¼š°š²šš ššŗš½šæš¼šš²šŗš²š»š: Reduced prep time and food waste by 10% through workflow improvements and resource planning.
ā¢ ššæš¼šš-ššš»š°šš¶š¼š»š®š¹ šš¼š¼šæš±š¶š»š®šš¶š¼š»: Ensured smooth service by collaborating with front-of-house teams to align kitchen output with customer demand.
ā¢ š¢š»šÆš¼š®šæš±š¶š»š“ & š§šæš®š¶š»š¶š»š“: Led structured onboarding for new hires, improving retention and maintaining high standards.
ā¢ š£šæš¼šÆš¹š²šŗ-š¦š¼š¹šš¶š»š“: Resolved staffing and equipment issues quickly, minimizing service disruption.
ā¢ š£šæš¼š°š²šš š¢š½šš¶šŗš¶šš®šš¶š¼š»: Reduced prep time by 15% while ensuring consistently high-quality dishes in a fast-paced environment.
ā¢ š§š²š®šŗ šš¼š¹š¹š®šÆš¼šæš®šš¶š¼š»: Coordinated with kitchen staff to streamline operations, boosting communication and service speed.
ā¢ š¤šØšššš§š¬ šš¢š”š§š„š¢š: Maintained presentation and food quality, ensuring 95%+ customer satisfaction.
ā¢ š§šæš¼ššÆš¹š²ššµš¼š¼šš¶š»š“ & š£šæš¼šÆš¹š²šŗ š¦š¼š¹šš¶š»š“: Addressed cooking challenges promptly, minimizing delays and ensuring consistent service during busy hours.
ā¢ šš»šš²š»šš¼šæš šššš¶ššš®š»š°š²: Managed kitchen inventory, optimizing stock levels and minimizing food waste.
ā¢ šš®ššµ šš®š»š±š¹š¶š»š“ & š§šæš®š»šš®š°šš¶š¼š» š š®š»š®š“š²šŗš²š»š: Accurately processed payments and balanced cash register, ensuring financial accuracy and reducing discrepancies.
ā¢ ššššš¼šŗš²šæ š¦š²šæšš¶š°š²: Provided high-quality customer service by assisting with orders, addressing inquiries, and ensuring a positive experience.
ā¢ š¢š½š²šæš®šš¶š¼š»š®š¹ š¦šš½š½š¼šæš: Managed kitchen and cashier duties simultaneously, improving operational efficiency during peak hours.
ā¢ š£šæš¼š±šš°š š¤šØšššš§š¬ šš¢š”š§š„š¢š: Ensured food preparation met company standards for consistency, safety, and customer satisfaction.
ā¢ š§š²š®šŗ šš¼š¹š¹š®šÆš¼šæš®šš¶š¼š»: Worked effectively with both front-of-house and kitchen teams to maintain smooth operations.