Dedicated and hardworking Canadian citizen currently pursuing a Computer Systems Technology diploma at Vancouver Community College, with a strong interest in software development, networking, and IT support. Backed by over six years of experience in customer service and collaborative work environments, I bring excellent communication, problem-solving, and organizational skills. Actively building a solid foundation in programming, databases, and computer systems, with a strong commitment to continuous learning and professional growth. Passionate about using technology to solve real-world problems and eager to contribute to an innovative and supportive tech team.
โข ๐ข๐ฝ๐ฒ๐ฟ๐ฎ๐๐ถ๐ผ๐ป๐ฎ๐น ๐๐ณ๐ณ๐ถ๐ฐ๐ถ๐ฒ๐ป๐ฐ๐: Improved service speed by reducing prep time by 20%, optimizing workflows to handle high volumes.
โข ๐ง๐ฒ๐ฎ๐บ ๐๐ฒ๐ฎ๐ฑ๐ฒ๐ฟ๐๐ต๐ถ๐ฝ & ๐ง๐ฟ๐ฎ๐ถ๐ป๐ถ๐ป๐ด: Trained new staff and improved team productivity by 15% through knowledge sharing and structured onboarding.
โข ๐ค๐๐ฎ๐น๐ถ๐๐ & ๐๐ผ๐บ๐ฝ๐น๐ถ๐ฎ๐ป๐ฐ๐ฒ: Maintained 100% food safety compliance and top inspection ratings, demonstrating attention to standards and risk mitigation.
โข ๐ฃ๐ฟ๐ผ๐ฐ๐ฒ๐๐ ๐๐บ๐ฝ๐ฟ๐ผ๐๐ฒ๐บ๐ฒ๐ป๐: Implemented changes that increased customer satisfaction and repeat business by 15%.
โข ๐๐ป๐๐๐ฟ๐ฒ๐ฑ ๐ฐ๐ผ๐ป๐๐ถ๐๐๐ฒ๐ป๐ ๐ผ๐๐๐ฝ๐๐ ๐ถ๐ป ๐ฎ ๐ณ๐ฎ๐๐-๐ฝ๐ฎ๐ฐ๐ฒ๐ฑ ๐ฒ๐ป๐๐ถ๐ฟ๐ผ๐ป๐บ๐ฒ๐ป๐ โ Maintained speed and accuracy during peak hours, reflecting time-sensitive execution similar to real-time system support.
โข ๐๐ผ๐น๐น๐ฎ๐ฏ๐ผ๐ฟ๐ฎ๐๐ฒ๐ฑ ๐๐ผ ๐ผ๐ฝ๐๐ถ๐บ๐ถ๐๐ฒ ๐๐ผ๐ฟ๐ธ๐ณ๐น๐ผ๐ ๐ฎ๐ป๐ฑ ๐ฑ๐ฒ๐น๐ถ๐๐ฒ๐ฟ ๐ฟ๐ฒ๐น๐ถ๐ฎ๐ฏ๐น๐ฒ ๐ฟ๐ฒ๐๐๐น๐๐ โ Supported cross-functional teamwork, a key element in Agile software development.
โข ๐๐ฑ๐ต๐ฒ๐ฟ๐ฒ๐ฑ ๐๐ผ ๐๐๐ฟ๐๐ฐ๐๐๐ฟ๐ฒ๐ฑ ๐ฝ๐ฟ๐ฒ๐ฝ ๐๐๐๐๐ฒ๐บ๐ โ Followed precise processes to maintain accuracy and consistency, similar to QA or process-based tech roles.
โข ๐๐๐๐ถ๐๐๐ฒ๐ฑ ๐๐ถ๐๐ต ๐ถ๐ป๐๐ฒ๐ป๐๐ผ๐ฟ๐ ๐๐ฟ๐ฎ๐ฐ๐ธ๐ถ๐ป๐ด ๐ฎ๐ป๐ฑ ๐๐ฎ๐๐๐ฒ ๐ฟ๐ฒ๐ฑ๐๐ฐ๐๐ถ๐ผ๐ป โ Gained experience in resource management and operational efficiency.
โข ๐ ๐ฎ๐ถ๐ป๐๐ฎ๐ถ๐ป๐ฒ๐ฑ ๐ต๐ถ๐ด๐ต ๐ต๐๐ด๐ถ๐ฒ๐ป๐ฒ ๐ฎ๐ป๐ฑ ๐ฐ๐ผ๐บ๐ฝ๐น๐ถ๐ฎ๐ป๐ฐ๐ฒ ๐๐๐ฎ๐ป๐ฑ๐ฎ๐ฟ๐ฑ๐ โ Showed attention to detail and commitment to standards, transferable to tech compliance and quality roles.
โข ๐ง๐ฒ๐ฎ๐บ ๐๐ฒ๐ฎ๐ฑ๐ฒ๐ฟ๐๐ต๐ถ๐ฝ: Supervised and trained 10+ staff, boosting productivity and overall efficiency by 20%.
โข ๐ฃ๐ฟ๐ผ๐ฐ๐ฒ๐๐ ๐๐บ๐ฝ๐ฟ๐ผ๐๐ฒ๐บ๐ฒ๐ป๐: Reduced prep time and food waste by 10% through workflow improvements and resource planning.
โข ๐๐ฟ๐ผ๐๐-๐๐๐ป๐ฐ๐๐ถ๐ผ๐ป๐ฎ๐น ๐๐ผ๐ผ๐ฟ๐ฑ๐ถ๐ป๐ฎ๐๐ถ๐ผ๐ป: Ensured smooth service by collaborating with front-of-house teams to align kitchen output with customer demand.
โข ๐ข๐ป๐ฏ๐ผ๐ฎ๐ฟ๐ฑ๐ถ๐ป๐ด & ๐ง๐ฟ๐ฎ๐ถ๐ป๐ถ๐ป๐ด: Led structured onboarding for new hires, improving retention and maintaining high standards.
โข ๐ฃ๐ฟ๐ผ๐ฏ๐น๐ฒ๐บ-๐ฆ๐ผ๐น๐๐ถ๐ป๐ด: Resolved staffing and equipment issues quickly, minimizing service disruption.
โข ๐ฃ๐ฟ๐ผ๐ฐ๐ฒ๐๐ ๐ข๐ฝ๐๐ถ๐บ๐ถ๐๐ฎ๐๐ถ๐ผ๐ป: Reduced prep time by 15% while ensuring consistently high-quality dishes in a fast-paced environment.
โข ๐ง๐ฒ๐ฎ๐บ ๐๐ผ๐น๐น๐ฎ๐ฏ๐ผ๐ฟ๐ฎ๐๐ถ๐ผ๐ป: Coordinated with kitchen staff to streamline operations, boosting communication and service speed.
โข ๐ค๐จ๐๐๐๐ง๐ฌ ๐๐ข๐ก๐ง๐ฅ๐ข๐: Maintained presentation and food quality, ensuring 95%+ customer satisfaction.
โข ๐ง๐ฟ๐ผ๐๐ฏ๐น๐ฒ๐๐ต๐ผ๐ผ๐๐ถ๐ป๐ด & ๐ฃ๐ฟ๐ผ๐ฏ๐น๐ฒ๐บ ๐ฆ๐ผ๐น๐๐ถ๐ป๐ด: Addressed cooking challenges promptly, minimizing delays and ensuring consistent service during busy hours.
โข ๐๐ป๐๐ฒ๐ป๐๐ผ๐ฟ๐ ๐๐๐๐ถ๐๐๐ฎ๐ป๐ฐ๐ฒ: Managed kitchen inventory, optimizing stock levels and minimizing food waste.
โข ๐๐ฎ๐๐ต ๐๐ฎ๐ป๐ฑ๐น๐ถ๐ป๐ด & ๐ง๐ฟ๐ฎ๐ป๐๐ฎ๐ฐ๐๐ถ๐ผ๐ป ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐: Accurately processed payments and balanced cash register, ensuring financial accuracy and reducing discrepancies.
โข ๐๐๐๐๐ผ๐บ๐ฒ๐ฟ ๐ฆ๐ฒ๐ฟ๐๐ถ๐ฐ๐ฒ: Provided high-quality customer service by assisting with orders, addressing inquiries, and ensuring a positive experience.
โข ๐ข๐ฝ๐ฒ๐ฟ๐ฎ๐๐ถ๐ผ๐ป๐ฎ๐น ๐ฆ๐๐ฝ๐ฝ๐ผ๐ฟ๐: Managed kitchen and cashier duties simultaneously, improving operational efficiency during peak hours.
โข ๐ฃ๐ฟ๐ผ๐ฑ๐๐ฐ๐ ๐ค๐จ๐๐๐๐ง๐ฌ ๐๐ข๐ก๐ง๐ฅ๐ข๐: Ensured food preparation met company standards for consistency, safety, and customer satisfaction.
โข ๐ง๐ฒ๐ฎ๐บ ๐๐ผ๐น๐น๐ฎ๐ฏ๐ผ๐ฟ๐ฎ๐๐ถ๐ผ๐ป: Worked effectively with both front-of-house and kitchen teams to maintain smooth operations.