Summary
Overview
Work History
Education
Skills
Timeline
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Angelica Garcia

Surrey

Summary

Results-driven professional with a strong focus on delivering exceptional customer safety and comfort. Proven ability to effectively manage concerns and resolve conflicts, maximizing customer satisfaction. Offers extensive experience in customer relations and communication, with a solid background in the hospitality industry. Knowledgeable and dedicated, a team player with an outgoing and positive demeanor, skilled in establishing rapport with guests.

Overview

12
12
years of professional experience

Work History

Flight Attendant

WestJet Airlines
05.2024 - Current
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

Member Services Agent

Terminal City Club
03.2023 - Current
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Trained and directed new employees regarding company operations, services, conflict resolution and data entry practices with a high level of efficiency and accuracy.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.

Guest Service Associate

L' Hermitage Hotel Vancouver
12.2019 - 03.2020
  • Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
  • Used OPERA to check daily record sheets, guest accounts and available vouchers.
  • Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
  • Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Flight Attendant

Air Asia X
07.2013 - 08.2018
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
  • Ensure safety and comfort of customers onboard aircraft.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
  • Demonstrated respect, friendliness and willingness to help wherever needed.


Education

Bachelor of Science - Tourism Management

Centro Escolar University
Bulacan, Philippines
04.2013

Skills

  • Operational Efficiency
  • Hospitality service expertise
  • Passenger safety management
  • Multilingual skills
  • Reliability and punctuality
  • First aid
  • Strong work ethic
  • Attention to detail

Timeline

Flight Attendant

WestJet Airlines
05.2024 - Current

Member Services Agent

Terminal City Club
03.2023 - Current

Guest Service Associate

L' Hermitage Hotel Vancouver
12.2019 - 03.2020

Flight Attendant

Air Asia X
07.2013 - 08.2018

Bachelor of Science - Tourism Management

Centro Escolar University

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Angelica Garcia