Ma Angelica Felix
West Kelowna,BC
Summary
Detail-oriented and customer-focused receptionist with experience in managing front desk operations. Adept at handling phone calls, scheduling appointments, and providing excellent customer service. Seeking to contribute my skills and enthusiasm to the company.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry, and database administration.
Overview
6
6
years of professional experience
Work History
Receptionist/Administration Assistant
AMJ Campbel
05.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collect payments, processed transactions and updated relevant records.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phones promptly and directed incoming calls to the correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Scheduled office meetings and client appointments for staff teams.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Processed orders, ran bulk pick sheets, processed, and printed invoices and created daily shipping logs.
- Produced and sent out statements as requested by clients and assisted with collections.
Ecommerce Customer Support/Commercial Lines Assistant
GoTeam
06.2022 - 04.2023
- Responsible for order management of all e-Commerce channels
- Including (but not limited to) the Company website, Amazon Vendor Central, Amazon Seller Central, Shopify stores
- GSA Advantage, B&H Photo, Home Depot, and other retail partners
- Responsible for order management of all e-Commerce channels
- Including (but not limited to) the Company website, Amazon Vendor Central, Amazon Seller Central, Shopify stores
- GSA Advantage, B&H Photo, Home Depot, and other retail partners
- Responsible for order management of all e-Commerce channels
- Including (but not limited to) the Company website, Amazon Vendor Central, Amazon Seller Central, Shopify stores
- GSA Advantage, B&H Photo, Home Depot, and other retail partners
- Responsible for order management of all e-Commerce channels
- Including (but not limited to) the Company website, Amazon Vendor Central, Amazon Seller Central, Shopify stores
- GSA Advantage, B&H Photo, Home Depot, and other retail partners
- Responsible for order management of all e-Commerce channels
- Including (but not limited to) the Company website, Amazon Vendor Central, Amazon Seller Central, Shopify stores
- GSA Advantage, B&H Photo, Home Depot, and other retail partners.
Client Support
Concentrix
03.2019 - 04.2022
- Delivered excellent customer service, resulting in a consistent 95% customer satisfaction rating
- Provide guidance to suppliers for optimization of products for online distribution
- Part of Escalation team that handles payment concerns
- Educate tour operators to utilize self-service tools to manage their bookings and update inventory and product details.
Customer Service Specialist
TaskUs
09.2017 - 12.2018
- Order Placement and tracking
- Providing recommendations based on different product needs
- Experience
- TERMS & CONDITIONS PRIVACY POLICY CONTACT US
- Resolved concerns with products or services to help with retention and drive sales.
Education
Bachelor of Science - Marketing Management
PLMAR
Philippines03.2016
Skills
- Scheduling
- Administrative Support
- Technical Support
- File Management
- Document Control
- Computer Skills
- Schedule Management
- Data Entry
- Data Entry Accuracy
- Strong Communication Skills
Languages
English
Native or Bilingual
Timeline
Receptionist/Administration Assistant
AMJ Campbel
05.2023 - Current
Ecommerce Customer Support/Commercial Lines Assistant
GoTeam
06.2022 - 04.2023
Client Support
Concentrix
03.2019 - 04.2022
Customer Service Specialist
TaskUs
09.2017 - 12.2018
Bachelor of Science - Marketing Management
PLMAR
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