Ma Aleli Agoncillo
Dartmouth,NS
Summary
As a customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Dominos
01.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Improved resolution time with effective problem-solving for customer complaints.
Advisor 1, Transaction Processing
Concentrix Philippines
01.2022 - 12.2023
- Developed strong relationships with clients through regular communication and excellent customer service.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Business Owner
ARmami Diner
07.2019 - 03.2022
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Delivered prompt service to prioritize customer needs.
Fraud Analyst / Associate, AML Compliance
Western Union Services Philippines, Inc.
03.2015 - 09.2019
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Business Owner
Hachi's Sizzling Niners
06.2013 - 01.2015
- Trained and motivated employees to perform daily business functions.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
Product Specialist
Macare Medicals, Inc.
03.2006 - 12.2013
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Arts - Philosophy
University of Santo Tomas
Manila, Philippines04-2005
Skills
- Customer relations
- Call center experience
- Conflict resolution
- Complaint handling
- Complaint resolution
- Product knowledge
- Team development
- Administrative support
- Building rapport
- Service upselling
Languages
English
Professional Working
Timeline
Customer Service Representative
Dominos
01.2023 - Current
Advisor 1, Transaction Processing
Concentrix Philippines
01.2022 - 12.2023
Business Owner
ARmami Diner
07.2019 - 03.2022
Fraud Analyst / Associate, AML Compliance
Western Union Services Philippines, Inc.
03.2015 - 09.2019
Business Owner
Hachi's Sizzling Niners
06.2013 - 01.2015
Product Specialist
Macare Medicals, Inc.
03.2006 - 12.2013
Bachelor of Arts - Philosophy
University of Santo Tomas
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