Maalaea Humphries
Port Alberni,BC
Summary
Hardworking perfectionist with excellent customer service skills. Highly organized, proactive and punctual with team-oriented mentality. Devoted to professionalism, giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
Server
Bucksnorts Bar & Grill
Port Alberni, BC
03.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender / Server
Creekers Pub
Port Alberni, BC
03.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Organized workspace efficiently to comply with all health and safety guidelines.
- Fostered a collaborative work culture through consistent teamwork.
- Cultivated repeat customers by providing excellent service and initiating friendly dialogue.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Efficiently handled orders, leading to faster drink delivery.
Senior Hairstylist
Eva Jang @ Salon 6 Twelve
Vancouver, BC
03.2014 - 10.2024
- Responded to customer inquiries by phone, email and in person.
- Maintained a safe and clean work environment for staff and customers.
- Created positive relationships with clients through excellent customer service skills.
- Operated cash registers to receive payments from patrons.
- Provided expert consultation to clients on hair care, styling and coloring techniques.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Washed, conditioned, cut and styled hair for clients and maintain high levels of customer satisfaction.
Receptionist
Regis Corporation @ Hennessey Salon + Spa
Richmond, BC
12.2013 - 03.2014
- Scheduled and confirmed appointments and meetings for management team.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Answered and directed incoming calls using multi-line telephone system.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Greeted visitors and provided them with assistance.
Junior Hairstylist
Jen Stapleton @ Rainbow Room Hair Salon
Sechelt, BC
07.2012 - 10.2013
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- Colored, cut and installed extensions according to style photos and client specifications.
- Demonstrated proper techniques for blow drying different hair types using various brushes and combs.
Private Home Care Provider
Fatima Cajee
Gibsons, BC
05.2010 - 10.2010
- Improved patient outlook and daily living through compassionate care.
- Prepared meals and snacks for clients based on individual dietary needs.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Assisted with personal care activities, such as bathing, dressing, grooming, and toileting.
- Planned, prepared or served meals to patients according to prescribed diets.
- Laundered clothing and bedding to prevent infection.
- Provided companionship and emotional support to elderly clients in their homes.
Botanist Assistant
B & K Garden & Landscape Supply
Gibsons, BC
03.2009 - 10.2009
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Watering and maintenance of plants.
- Maintain cleanliness of establishment.
- Managed sales for customers.
Coffee Barista
WheatBerries Bakery
Gibsons, BC
09.2008 - 12.2008
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Contributed ideas on how to improve operational efficiency within the cafe setting.
Assistant to Medical Office Supervisor
Dr Larry Collins
Vancouver, BC
05.2007 - 11.2007
- Checked stock to determine inventory levels and maintain office supply products.
- Maintained front desk to provide positive first impression.
- Coordinated special projects as assigned by management staff.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
Education
Diploma - Hairdressing
John Casablancas Hair Art Design
Vancouver, BC05-2012
High School Diploma -
Elphinstone Secondary School
Gibsons, BC07-2008
Skills
- Strong Work Ethic
- Workspace Organization
- Client Relationship Building
- Skilled Multi-Tasker
- Tactful and Diplomatic
- Customer-Focused
- Merchandise Restocking
- Product Recommendations
- Store Maintenance
Timeline
Server
Bucksnorts Bar & Grill
03.2025 - Current
Bartender / Server
Creekers Pub
03.2024 - Current
Senior Hairstylist
Eva Jang @ Salon 6 Twelve
03.2014 - 10.2024
Receptionist
Regis Corporation @ Hennessey Salon + Spa
12.2013 - 03.2014
Junior Hairstylist
Jen Stapleton @ Rainbow Room Hair Salon
07.2012 - 10.2013
Private Home Care Provider
Fatima Cajee
05.2010 - 10.2010
Botanist Assistant
B & K Garden & Landscape Supply
03.2009 - 10.2009
Coffee Barista
WheatBerries Bakery
09.2008 - 12.2008
Assistant to Medical Office Supervisor
Dr Larry Collins
05.2007 - 11.2007
Diploma - Hairdressing
John Casablancas Hair Art Design
High School Diploma -
Elphinstone Secondary School