Ma. Adelyn Emboltura

Experienced and reliable hospitality professional with a strong focus on delivering exceptional guest services. Passionate about surpassing customer expectations and cultivating positive relationships with guests and clients. Proven ability to promptly address and resolve issues, contributing to a track record of successful business development and increased sales.

• SwiftMas Market Volunteer, ERAS Market Ottawa, 12/15/24, Set up and tear down assistant for the designated booth., Welcome and assist guests with their artistic Swifty’s friendship bracelets., Help and suggest ideas for kids to curate their own 'friendship bracelets'., Provide an exceptional and engaging experience to all guests and encourage of giving back to the Children’s Hospital of Eastern Ontario.
• Event Assistant Volunteer, Little Monkeys Childcare & Play Center, 11/24/23, Present, 1560 Queensdale Ave., Ottawa, ON, Assist in Birthday party set up and teardown., Take orders for each private rooms with birthday party., Serve food and beverage orders., Oversee play area and attend guests/parent’s needs., Monitor washrooms and clean up., Refill amenities., Clean up the center before closing time.
• Wedding Show Event Staff, Caneast Trade Shows, 10/25/24, 10/27/24, Ottawa, ON, Set up trade shows’ giveaways. Packing brochures and flyers for the event guests., Assist Bridal showroom. Greet and welcome all customers., Help all soon to be Bride/ Couple fit their preferred Wedding gowns., Man the booth and arrange all wedding gowns on display.
• Banquet Executive, Ascott Bonifacio Global City Manila, 02/01/22, 08/31/24, Taguig, PH, Responsible in handling or dealing to day-to-day inquiries related to Corporate and Social events., Meeting with new and repeat clients during sales calls or ocular visits to discuss their event needs., Responsible for proposals or contracts preparation and presentation until event final detailing., Coordinating with vendors or suppliers for seamless event proper., Liaising the sequence of event and need to internal heads and staff for smooth operation., Monitor daily and monthly sales and reports revenue status to F&B head and General Manager., Responsible for Billing arrangements and Accomplish Vendor Accreditation.
• Food and Beverage Associate, Ascott Bonifacio Global City Manila, 11/25/19, 01/31/22, Taguig, PH, Assigned at the reception or receiving area of the Restaurant to welcome and accommodate long and short staying guests of the hotel., Checks and monitors guest validity to avail complimentary breakfast before the operation., Securing the morning shift's report which deals with the total takers of the day., Answering guests’ inquiries about the restaurant., Taking orders and serve food and beverages to all dining guests., Bussing out the table, setting up tables, polishing cutlery and clearing Stations at end of the shift., Cashiering and accomplishing Billing reports.
• Food and Beverage Server, LGS Agency assigned at Grand Hyatt Manila, 11/01/18, 07/31/19, Taguig, PH