MA. RESCILE CABALLA
Edmonton,AB
Summary
I am an enthusiastic and dedicated professional with extensive experience in customer service, workforce and account management. Known for rapid learning abilities, exceptional multitasking, and an unwavering commitment to process improvement. Adept at handling complex customer queries, performing conflict resolution, and driving operational efficiency. Thrives in high-pressure environments, delivering quality results independently or in team settings. Passionate about continuous learning and eager to contribute value to an organization's success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Representative
iQor Philippines
06.2020 - 07.2021
- Received inbound calls and delivered exceptional customer service to all T-Mobile customers
Senior Service Executive
DBS Bank
12.2007 - 10.2009
- Managed counter transactions, promoted bank products and provided exceptional customer service to all of our customers
Customer Service Representative
Sykes Asia
12.2004 - 01.2006
- Received Inbound calls from Prudential Financial policy owners and provided exceptional customer service making sure all inquiries and concerns are addressed throughout the call
Junior Accounts Clerk
Banco de Oro (BDO UniBank)
02.2003 - 05.2004
- Managed counter transactions in local and foreign currencies
- Acted as Bank's Vault POC in the absence of the Bank Cashier/Supervisor
- Provided exceptional customer service through efficient processing of all our customers' transactions while minimizing wait time
Education
Bachelor of Science - Marketing Management
De La Salle University
01.2002
Skills
- Customer Service
- Attention to detail
- Communication
- Time Management
- Microsoft Office
- Google Suite
- Team Player
- Multi-Tasking
- Cash-handling
Certification
Certified Microsoft Office Specialist - Expert, 05/01/13
Accomplishments
Manager's Choice Award, Western Union Call Center - APAC Headquarters, 04/01/11
Timeline
Customer Service Representative
iQor Philippines
06.2020 - 07.2021
Senior Service Executive
DBS Bank
12.2007 - 10.2009
Customer Service Representative
Sykes Asia
12.2004 - 01.2006
Junior Accounts Clerk
Banco de Oro (BDO UniBank)
02.2003 - 05.2004
Bachelor of Science - Marketing Management
De La Salle University
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