Ma. Niña Burke
Starbucks
Toronto,Ontario
13
years of professional experience
2
Languages
Dedicated professional with strong organizational and communication skills. Proven ability to engage with the public and enhance customer satisfaction. A reliable team player committed to continuous growth and capable of exercising good judgment and initiative.
Work History
Barista Trainer / Shift Supervisor
6 Years 8 Months- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Responded to all customer inquiries thoroughly and professionally.
- Trained new team members using positive reinforcement and respectful coaching to foster a supportive learning environment.
- Created a welcoming environment by encouraging employee interactions with customers. by encouraging employees to greet and speak to customers
- Oversaw payroll, scheduling, ordering, and other back-of-house tasks to ensure smooth operations and support sales growth.
Administrative Assistant / Receptionist
1 Year 5 Months- Answered phones in a professional manner, provided answers, and transferred calls or took messages.
- Entered customer and client information into computer system, ensuring quick access for team and enhancing service efficiency.
- Performed clerical work including typing documents, encoding receipts in QuickBooks, and managing printing, copying, and faxing tasks to support daily operations.
- Enter customer and client information into computer system for easy reference
- Organized and stored important and confidential documents in a secure filing system.
- Placed and maintained orders for office supplies, ensuring availability and organization of necessary items for efficient office function.
Recruitment Officer / Secretary
5 Years 1 Month- Coordinated scheduling for meetings, interviews, and events while managing mail and package communications to meet employer needs and support various responsibilities.
- Scheduling and coordinating meetings, interviews, events and other similar activities and sending out and receiving mail, packages and To fulfill the needs of the employers and take on a variety of responsibilities.
- Resolved applicant concerns to ensure a smooth recruitment process.
- Sent updates of worker statuses to relevant agencies.
- Endorsed selected candidates to affiliated companies for medical evaluations and orientation seminars.
Education
Bachelor of Science - Information Technology
Skills
Barista mentoring
POS system operation
Food safety protocols
Sanitation practices
Sales strategies
Cash handling
Performance evaluation
Staff coaching
Leadership development
Computer: word processing
Microsoft Office (Word
Excel
PowerPoint)
Typing
Proofreading
Languages
English
Native or Bilingual
Tagalog
Full Professional
Timeline
Barista Trainer / Shift Supervisor
Starbucks
02.2020 - CurrentRead More
Administrative Assistant / Receptionist
Caruda Holdings International
07.2019 - 12.2020Read More
Recruitment Officer / Secretary
Happy World and Recruitment Agency, Inc.
09.2013 - 10.2018Read More
Access Computer College Manila Campus
Bachelor of Science from Information Technology
Read More