Marjolaine Ursulum
Edmonton,Alberta
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Experienced in team collaboration and resolving issues with customers, waitstaff and management.
Overview
2
2
years of professional experience
Work History
Server
Miss Saigon Vietnamese Restaurant
05.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
Food Service Worker
Live Bowl'd
06.2021 - 08.2023
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Education
Bachelor of Arts - Psychology
University of Alberta
Edmonton, AB03.2026
Skills
- Maintain Food Safety
- Utensils and Equipment
- Condiment Refilling
- Proserve Acquired
- Anticipating Guest Needs
- Cash Handling
- Dining Customer Service
Languages
Timeline
Server
Miss Saigon Vietnamese Restaurant
05.2023 - Current
Food Service Worker
Live Bowl'd
06.2021 - 08.2023
Bachelor of Arts - Psychology
University of Alberta
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