Marta Szymanska
Port Coquitlam,Canada
Summary
A challenging position in Sales Associate, that will enable me to integrate my previous customer service skills with my knowledge and interest for business and accounting, as well as allow me to learn the industry in more depth.
Skilled administrative professional with focus on bookkeeping and office management. Proven track record of maintaining precise financial records and providing comprehensive administrative support. Known for collaborative team spirit and adaptability to evolving work environments. Proficient in financial software and document management.
Overview
24
24
years of professional experience
1
1
Certificate
Work History
Bookkeeping Administrative Assistant /Front Office Manager
P&D Kitchens and Baths
06.2012 - Current
- Managed accounts payable and receivable tasks, maintaining accurate records and reducing errors.
- Implemented efficient filing systems for easy access to important financial documents, improving overall organization within the department.
- Improved financial accuracy by maintaining organized and up-to-date financial records.
- Streamlined bookkeeping processes for increased efficiency and time management.
- Assisted with payroll processing, ensuring accurate calculation of employee wages and tax deductions based on current regulations.
- Provided timely financial data to assist managers in making informed decisions about business strategy and operations.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Matched purchase orders with invoices and recorded necessary information.
- Input financial data and produced reports using Simply Accounting Software.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Maintained compliance with all regulatory requirements, ensuring timely submission of necessary reports and documentation.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Administrative Assistant
BELFOR Property Restoration
01.2012 - 05.2012
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted coworkers and staff members with special tasks on daily basis.
- Transcribed and organized information to assist in preparing job scope reports.
- Maintained confidentiality of sensitive information by adhering to strict document handling policies and procedures.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
T1 Administrator/Collator
KPMG LLP
03.2009 - 05.2009
- Scan & organize documents into databases
- Return Original Documents; reply to taxpayers via postal mail and email
- Prepare taxpayer documents using Tax Prep. and Control Databases
- Filing, telephone duties, callbacks, database creation and special projects, printing and overall coordination assistance
- Data input, computer applications, assisting preparers and reviewers, and file preparations
- Process accurate financial statements, letter, and conversion to PDF formats of Income Tax returns
ECE – Early Childhood Caregiver/Personal Assistant
Residential
01.2005 - 2009
- Promote a positive environment for a seven year old autistic boy focusing on; self-help activities and social, emotional and cognitive development activities
- Provide parent and staff in-services on relevant behavioral and instructional strategies
- Supervise and provide assistance in autism programs, sports programs and/or day-to-day activities: volunteer work at different organizations (PDA/Camps).
- Monitor behavioral needs of adolescent and help develop positive behavioral intervention plans as needed
- Use appropriate child guidance and positive discipline techniques
- Enhanced children''s cognitive development by employing age-appropriate learning activities and games.
- Created an inclusive learning environment that accommodated students with various cultural backgrounds and abilities.
- Established strong relationships with parents, maintaining open communication lines regarding their child''s progress and needs.
- Developed age-appropriate activities and crafts to engage children.
Cashier & Sales Clerk
CanPol Deli
01.2003 - 01.2004
- Established excellent relations with clientele through customer support, product knowledge, and ability to multi-task
- Left to run store independently on daily basis
- Responsible for cashing out, closing, alarm duties, general maintenance and ensuring that all shelves remained stocked to store capacity
Receptionist & Sales Representative
Mike’s Carpet & Flooring Ltd.
01.2002 - 01.2003
- Preformed ongoing office duties including: answering the phone, greeting and assisting customers, filing, data input, invoicing, and call backs
- Became proficient with the PC environment and Microsoft Office, including Excel, Access, Power Point and Word
- Closed warehouse on a periodic basis ensuring alarm was set, doors were locked, and that the debit/visa machines were balanced and close
- Received several bonuses based on meeting company sales targets
Education
BBA - Finance
Douglas College
06.2009
Applied Bookkeeping Certificate - undefined
Douglas College
02.2009
High School - undefined
Terry Fox Secondary School
01.2004
Polish School - undefined
Our Lady of Good Council
01.1998
Skills
- Efficient multitasking
- Interpersonal communication
- Adaptable learner
- Keystrokes 52 (wpm)
- Software proficient
- Accounts payable and receivable
- Financial recordkeeping
- Client engagement
- Office administration
- Proficient in MS Office
- Invoicing and billing
- Client support
Languages
English
Native or Bilingual
Polish
Native or Bilingual
Certification
- 2009 Applied Bookkeeping Certificate
- 2005 Accuracy & Keyboarding Certificate (52wp)
- 2005 Aerobic Instructor Training
- 2002 Food Safe Certificate
- 2001 First Aid Certificate
- 1999 Child Care Certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bookkeeping Administrative Assistant /Front Office Manager
P&D Kitchens and Baths
06.2012 - Current
Administrative Assistant
BELFOR Property Restoration
01.2012 - 05.2012
T1 Administrator/Collator
KPMG LLP
03.2009 - 05.2009
ECE – Early Childhood Caregiver/Personal Assistant
Residential
01.2005 - 2009
Cashier & Sales Clerk
CanPol Deli
01.2003 - 01.2004
Receptionist & Sales Representative
Mike’s Carpet & Flooring Ltd.
01.2002 - 01.2003
Applied Bookkeeping Certificate - undefined
Douglas College
High School - undefined
Terry Fox Secondary School
Polish School - undefined
Our Lady of Good Council
BBA - Finance
Douglas College
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