Samantha Kowalski
Windsor,ON
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
24
24
years of professional experience
Work History
Waitress
The Wedgewood Hotel Relais & Chateaux
11.2000 - 05.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Bartender
After Dark Hospitality
01.2018 - 01.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
Waitress
Black and Blue Steakhouse
01.2017 - 12.2018
- Provided full tableside service in a busy steakhouse environment
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Successfully upsold high-profit items such as steaks and wine to enhance company sales
Education
High School Diploma -
School Name
Windsor, Ontario06.2016
Skills
- Customer service expertise or
- Hospitality service expertise or
- Professional service standards
- Strong multitasking
- Clear and effective communication
Timeline
Bartender
After Dark Hospitality
01.2018 - 01.2020
Waitress
Black and Blue Steakhouse
01.2017 - 12.2018
Waitress
The Wedgewood Hotel Relais & Chateaux
11.2000 - 05.2024
High School Diploma -
School Name
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