- Highly interested in cooking and preparing drinks and meals
- Involvement in extracurricular team activities through the University of Toronto
Lyv Mutton
Pickering
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Salon Assistant
Sophia's Hair Colour Studio
01.2019 - Current
- Helped prepare clients for service.
- Prepared workstations for incoming stylists each morning, ensuring all necessary tools were clean, sanitized, and readily available.
- Offered exceptional service and support to walk-in and scheduled customers.
- Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Cashier
Value Village
02.2022 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Cashier and Salesperson
Shoppers Drug Mart
01.2021 - 01.2022
- Cashier and Salesperson for Beauty Department: Often the only person supervising the department
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
Double-Major Degree - Psychology, Sociology
University of Toronto
12-2026
High School Diploma -
Notre Dame Catholic Secondary School
01.2021
Skills
- Cashier Experience
- Customer Service Experience
- Relationship Building
- Adaptability
- Quick Learning
- Effective Communication
- Interest in Service Industry
- Maintaining supplies
Certification
- Smart Serve Certification (2024)
- Leadership Certification with the Town of Ajax
- First Aid Certification (2019)
- Class G Road License
Interests
Timeline
Cashier
Value Village
02.2022 - 06.2023
Cashier and Salesperson
Shoppers Drug Mart
01.2021 - 01.2022
Salon Assistant
Sophia's Hair Colour Studio
01.2019 - Current
- Smart Serve Certification (2024)
- Leadership Certification with the Town of Ajax
- First Aid Certification (2019)
- Class G Road License
Double-Major Degree - Psychology, Sociology
University of Toronto
High School Diploma -
Notre Dame Catholic Secondary School
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