Alyssa Johnson
Sault Ste. Marie
Summary
A results-driven learner with passion for continuous improvement and excellence. Proven ability to adapt to new challenges and contribute effectively to team efforts. Reliable and flexible, with strong skills in critical thinking and collaboration. Known for maintaining high standards and delivering quality results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Fat Panda
08.2022 - Current
- Contributed to strategic planning and decision-making processes to improve operational efficiency and team performance
- Developed and maintained schedules for staff and resources, ensuring optimal coverage and efficient use of time
- Utilized organizational skills to prioritize tasks and manage competing demands effectively
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Monitored customers for signs of security concerns and escalated issues to management.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Marina Attendant - Summer Student
Roberta Bondar - City of Sault Ste. Marie
05.2023 - 09.2024
- Contributed to environmental sustainability initiatives at the marina by implementing proper waste disposal practices and promoting eco-friendly boating habits among guests.
- Enhanced customer experience by providing exceptional service and maintaining a clean, safe marina environment.
- Assisted visiting boaters in navigating local waters by providing valuable knowledge about nearby attractions, amenities, and safety considerations.
- Streamlined dock assignments and boat storage processes for improved efficiency and customer satisfaction.
- Assisted in the execution of special events hosted at the marina, contributing to memorable experiences for guests.
- Ensured timely refueling services for customers, maintaining accurate records of transactions while adhering to safety protocols during fuel transfers.
- Facilitated smooth arrivals and departures of boats with efficient docking assistance and timely communication with guests.
- Removed safety hazards, soiled items, and trash from customer areas.
Resident Support Aid
Plan A Algoma
02.2022 - 05.2022
- Ensured safety of residents by alerting nurses of environmental or behavioural changes
- Participated in staff training sessions to continually enhance knowledge and skills in resident care practices.
- Utilized effective communication skills when interacting with diverse populations, including residents with varying cognitive abilities.
- Developed rapport with residents and families, ensuring open communication and trust.
- Maintained a clean, safe environment by adhering to infection control protocols and reporting hazards promptly.
- Improved resident satisfaction by addressing concerns promptly and providing compassionate care.
Take Out Attendant
Auroras West Side
02.2017 - 02.2022
- Delivered exceptional customer service by addressing inquiries, resolving complaints, and providing product information
- Fostered positive relationships with customers, leading to increased customer loyalty and satisfaction
- Planned deliveries to ensure efficiency
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Cashier
Jon's Medicine Shoppe
07.2020 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Used POS system to enter orders, process payments and issue receipts.
Education
Bachelor of Arts - Psychology, Law And Justice - Combined Major
Algoma University
Sault Ste. Marie, Ontario03.2025
High School Diploma -
Superior Heights
Sault Ste. Marie, Ontario06.2020
Skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Relationship building
- Flexible schedule
- Verbal/written communication
- Conflict resolution
- Performance improvement
Certification
- Babysitting course, 01/01/17
- First aid course, 03/01/17
Languages
English
Native or Bilingual
Interests
- Personal Development and Self-Improvement
- Creative Writing
- Regularly practice mindfulness and meditation for overall wellness
- Passionate about balancing physical health with mental and emotional wellness
- Backpacking and Hiking
- Gym Workouts
Timeline
Marina Attendant - Summer Student
Roberta Bondar - City of Sault Ste. Marie
05.2023 - 09.2024
Sales Associate
Fat Panda
08.2022 - Current
Resident Support Aid
Plan A Algoma
02.2022 - 05.2022
Cashier
Jon's Medicine Shoppe
07.2020 - 04.2021
Take Out Attendant
Auroras West Side
02.2017 - 02.2022
Bachelor of Arts - Psychology, Law And Justice - Combined Major
Algoma University
High School Diploma -
Superior Heights
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