Lyslore Reine DJIWO YOTA
Ottawa,Canada
Summary
Professional with strong background in customer service and administration, prepared to excel in membership services role. Proven track record in managing member relations, resolving issues efficiently, and enhancing member satisfaction. Known for effective team collaboration, adaptability to changing needs, and delivering results. Skilled in communication, problem-solving, and CRM systems. Dependable and focused on achieving organizational goals.
Overview
7
7
years of professional experience
Work History
Membership Services Coordinator
Association of Professional Administrators
05.2021 - Current
- - Guided prospective members through application submissions, verifying documentation and ensuring compliance with eligibility requirements.
- - Maintained an up-to-date application cycle calendar and followed up with applicants to resolve missing or inconsistent information.
- - Worked closely with internal committees to prepare completed applications for review and final decisions.
- - Managed the distribution of personalized welcome packages, including official letters, certificates, and onboarding details.
- - Assisted in coordinating digital and in-person member events, providing logistical and administrative support.
- - Supported the annual renewal cycle by updating records, responding to queries, and assisting with dues processing.
- - Collaborated with finance and education teams to resolve complex member issues prior to escalation.
- - Took initiative to refine communication templates and optimize member inquiry response workflows.
Administrative Assistant – Membership & Programs
Foreign Commonwealth and Development Office
08.2018 - 04.2021
- - Handled high volumes of confidential membership data using CRM software; ensured records were accurate and secure.
- - Served as the main point of contact for inquiries related to status changes, reinstatements, and resignations.
- - Assisted in preparing committee documentation and background briefs for membership appeals and special requests.
- - Processed annual fee waivers and terminations, carefully documenting decisions and changes for audit compliance.
- - Provided exemplary service to diverse stakeholders, responding with empathy and professionalism in all communications.
- - Actively contributed to team efforts to identify and implement more efficient administrative procedures.
Education
Bachelor of Science - Project Management
Pan African Institute For Development – West Afric
Yaounde12-2017
Skills
- Microsoft 365 (Outlook, Excel, Word, Teams)
- CRM/Membership Management Systems
- Zoom, Eventbrite, SurveyMonkey
- Adobe Acrobat, DocuSign
- Data Entry & File Management
- Strong organization
- Customer service expertise
- CRM software experience
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Membership Services Coordinator
Association of Professional Administrators
05.2021 - Current
Administrative Assistant – Membership & Programs
Foreign Commonwealth and Development Office
08.2018 - 04.2021
Bachelor of Science - Project Management
Pan African Institute For Development – West Afric
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