Lyslore Reine Djiwo
Ottawa,Canada
Summary
Experienced in administrative support and front-desk management, detail-oriented and highly organized professional. Thrives in high-pressure environments, adeptly manages schedules and delivers exceptional customer service. Goal is to contribute expertise to a dynamic organization, enhancing operational efficiency and providing top-notch administrative support.
Overview
5
5
years of professional experience
Work History
Temporary Administrative Assistant
SAINT PAUL UNIVERSITY
01.2025 - 03.2025
- Managed front-desk operations, including greeting clients and handling inquiries with professionalism and care
- Scheduled appointments and coordinated meetings, ensuring accuracy and efficiency in the calendar
- Answered and directed phone calls, responding to client needs and resolving issues promptly
- Handled confidential documents with discretion and ensured accurate filing and record-keeping
- Assisted in drafting correspondence, reports, and internal communications
- Managed office supplies and ensured the office environment remained organized and professional
Administrative Clerk
MEDECINS SANS FRONTIERES(MSF)
08.2022 - 12.2024
- Provided administrative support to a busy office, handling scheduling, data entry, and customer service
- Maintained client records and ensured all information was updated and accurate
- Coordinated travel arrangements and prepared expense reports for senior management
- Supported team members by handling incoming emails, mail, and office supplies management
- Assisted in organizing events and meetings, ensuring smooth execution and follow-ups
Customer Service Representative
CONCENTRIX TECHNOLOGIES LIMITED
05.2020 - 05.2022
- Provided customer support, handled customer complaints and provided solutions to problems in a professional and timely manner
- Maintained client records and ensured all information was updated and accurate
- Processed orders, payments, and managed customer accounts
- Educated customers about product features, benefits, and usage
- Updated customer information’s and logged service interactions
Education
Computer Network Technology (CNT) Certificate -
Herzing College
Ottawa, ON05.2023
Bachelor of Science - Project Management (WES Evaluated)
Pan African Institute For Development - West Africa
Cameroon-Yaounde12.2017
Skills
- Excellent verbal and written communication skills
- Strong organizational and time-management abilities
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Ability to handle confidential information with professionalism
- Outstanding customer service and interpersonal skills
- Multitasking and problem-solving under pressure
Languages
English
French
Timeline
Temporary Administrative Assistant
SAINT PAUL UNIVERSITY
01.2025 - 03.2025
Administrative Clerk
MEDECINS SANS FRONTIERES(MSF)
08.2022 - 12.2024
Customer Service Representative
CONCENTRIX TECHNOLOGIES LIMITED
05.2020 - 05.2022
Computer Network Technology (CNT) Certificate -
Herzing College
Bachelor of Science - Project Management (WES Evaluated)
Pan African Institute For Development - West Africa
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