Lyse Foreman
Stockton
Summary
Dedicated patient services representative with exceptional customer service skills, attention to detail, and efficient time management. Committed to enhancing patient experiences and ensuring streamlined office operations.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
26
26
years of professional experience
Work History
Front Desk Receptionist
St. Joseph's Medical Center
Stockton, CA
08.2003 - Current
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Coordinated patient appointments and maintained scheduling accuracy for optimal workflow.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained confidentiality of patient records in compliance with HIPAA regulations.
- Assisted with billing inquiries, ensuring clarity and accuracy for patients and insurance providers.
- Streamlined check-in processes, reducing wait times and improving patient satisfaction scores.
- Collaborated with medical staff to facilitate smooth communication between departments for enhanced patient care.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Greeted visitors warmly, creating positive first impression of organization.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Front Desk Agent
Elvis Presley Trauma Center
Memphis, IN
07.2000 - 05.2003
- Managed patient check-in and check-out processes, ensuring timely service and accuracy.
- Coordinated appointment scheduling, optimizing front desk workflow and minimizing wait times.
- Handled patient inquiries and concerns, providing exceptional customer service and support.
- Maintained accurate records of patient information using electronic health record systems.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Education
High School Diploma -
J.Z. George High School
Carrollton, MSBachelor of Science - Applied Psychology
Humphreys Drivon School of Law
Stockton, CA06-2013
Associate of Applied Science - Criminal Justice
Heald College
CA01-2011
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Team collaboration
- Appointment scheduling
- Office organization
- Oral and writing communication
- Sensitive information handling
- Clerical support
Timeline
Front Desk Receptionist
St. Joseph's Medical Center
08.2003 - Current
Front Desk Agent
Elvis Presley Trauma Center
07.2000 - 05.2003
High School Diploma -
J.Z. George High School
Bachelor of Science - Applied Psychology
Humphreys Drivon School of Law
Associate of Applied Science - Criminal Justice
Heald College