Lyric Chavez
Rancho Cucamonga
Summary
Dedicated customer service professional with experience in communication management and office administration. Proven ability to resolve customer issues promptly and enhance operational efficiency.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
American Eagle
Rancho Cucamonga
02.2023 - Current
- Managed communication between departments to ensure information flow.
- Prepared reports and presentations for team briefings and management reviews.
- Organized office supplies and maintained inventory for daily operations.
- Filed documents systematically to enhance accessibility and retrieval efficiency.
- Supported training sessions by preparing materials and setting up equipment.
- Handled incoming calls and inquiries, directing them to appropriate personnel.
- Responded to customer issues to provide immediate resolution and improve retention.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Customer Service Cashier
Zumez
Ontario
01.2022 - 12.2022
- Assisted customers with product inquiries and provided exceptional service experience.
- Processed customer transactions efficiently and accurately at busy retail location.
- Managed cash register, ensuring proper handling of cash and credit transactions.
- Maintained cleanliness and organization of checkout area throughout shifts.
- Educated customers on promotions, loyalty programs, and store policies effectively.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Some College (No Degree) - Business Administration
California State Polytechnic University, Pomona
Pomona, CA03-2026
Skills
- Customer service
- Office administration
- Communication skills
- Typing proficiency
- Filing
- Microsoft PowerPoint
- Microsoft office
- Data entry
Timeline
Customer Service Representative
American Eagle
02.2023 - Current
Customer Service Cashier
Zumez
01.2022 - 12.2022
Some College (No Degree) - Business Administration
California State Polytechnic University, Pomona