LYNSAY OROZCO FLORES
New Westminster,BC
Summary
Experienced with community outreach and public health education, providing vital support to improve community well-being. Utilizes strong communication and interpersonal skills to engage and educate diverse populations. Knowledge of local healthcare resources and systems ensures comprehensive and accessible health services for all community members. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Community Health Worker
Fraser Health Authorty
03.2024 - Current
- Addressed patient concerns and provided support to vulnerable demographic.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Provided patients with personal hygiene assistance by giving bedpans, baths, backrubs and assisting with travel to bathroom.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Provided ongoing support for clients managing chronic conditions, contributing to better self-management and reduced complications.
- Monitored and documented participants' progress toward individualized health goals.
- Conducted home visits to assess living conditions, provided recommendations for safety improvements and connected clients with resources as needed.
Primary Care Paramedic
BC Emergency Health Services
05.2018 - Current
- Enhanced patient care by efficiently assessing, treating, and monitoring medical emergencies in various settings.
- Ensured a safe work environment by adhering to safety guidelines during medical interventions and vehicle operations.
- Provided high-quality pre-hospital care by maintaining up-to-date knowledge of emergency medical procedures and protocols.
- Promoted health education and awareness among patients by conducting community presentations on first aid, CPR, and injury prevention.
- Administered basic life support and external cardiac defibrillation to emergent patients.
Escalations Advisor
Rogers Communications Inc
06.2008 - 12.2017
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Developed strong relationships with clients through regular communication and excellent customer service.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Maintained detailed records of client conversations and customer service.
- Provided excellent customer service, addressing concerns promptly and ensuring satisfaction.
Senoir Owner Experience Assitant
Fairmont Herritage Places (previously Storied Places, Intrawest)
01.2007 - 05.2008
- Supported owner by handling various administrative tasks, such as managing correspondence and maintaining accurate records of important documents.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues efficiently, resulting in increased customer retention rates.
- Assisted in the planning of property events and meetings, ensuring smooth execution and positive outcomes.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Assisted in the onboarding of new owners by preparing orientation materials and providing guidance on property and company policies.
Wholesale and Quality Control Specialist
Intrawest Central Reservations
10.2004 - 01.2007
- Liaised between online vendors and the different resort properties with regards to customer wants and/or needs.
- Provided administrative support to staff members by handling correspondence, filing documents, and taking calls.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Confirmed reservations, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
Education
Healthcare Support Worker
Douglas College
Coquitlam, BC12-2024
First Aid & CPR/AED Level C (BL)
Foundations Safety And First Aid Training
New Westminster, BC05-2024
N95 Fit Test -
Fraser Health Authority
03-2024
Infection Control & Prevention Basics For Healthcare Workspace -
St. John's Ambulance
01.2024
Primary Care Paramedic
Justice Institute of British Columbia
New Westminster, None12-2017
Emergency Medical Responder Certificate - Paramedicine
Justice Institute of BC
01-2017
High School Diploma -
Seaquam Secondary School
06.1998
Skills
- Judgment and Decision-Making
- Customer Service and Assistance
- Critical Decision-Making Skills
- Medical Volunteer
- Organized and detail-oriented
- Reliable team player
- Patient-focused care
- Adaptable
- Patient relationship building
- End of life care
- EMR / EHR
- Compassionate caregiver
Licensing
Province of BC Emergency Medical License, PCP - February 2018 (Current)
Canadian Organization of Paramedic Regulators License - March 2018 (Current)
Timeline
Community Health Worker
Fraser Health Authorty
03.2024 - Current
Primary Care Paramedic
BC Emergency Health Services
05.2018 - Current
Escalations Advisor
Rogers Communications Inc
06.2008 - 12.2017
Senoir Owner Experience Assitant
Fairmont Herritage Places (previously Storied Places, Intrawest)
01.2007 - 05.2008
Wholesale and Quality Control Specialist
Intrawest Central Reservations
10.2004 - 01.2007
Infection Control & Prevention Basics For Healthcare Workspace -
St. John's Ambulance
High School Diploma -
Seaquam Secondary School
Healthcare Support Worker
Douglas College
First Aid & CPR/AED Level C (BL)
Foundations Safety And First Aid Training
N95 Fit Test -
Fraser Health Authority
Primary Care Paramedic
Justice Institute of British Columbia
Emergency Medical Responder Certificate - Paramedicine
Justice Institute of BC
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