Lynn Liu

With two years of retail experience, I have developed excellent communication skills, a strong team spirit, and customer service expertise. I am capable of independently completing sales tasks and maintaining outstanding performance in high-pressure environments.

During my tenure at Holt Renfrew, I demonstrated the following abilities:

• Client Consultation : Provided expert one-on-one shopping advice to high-end clients, leveraging extensive product knowledge across luxury brands, including Prada, in areas such as ready-to-wear (RTW), accessories, cosmetics, and fragrances, offering personalized recommendations tailored to clients' preferences and needs.
• Product Expertise : Maintained in-depth product knowledge across luxury fashion, accessories, beauty, and fragrance sectors, effectively using this expertise to drive sales and enhance the overall customer experience.
• Stress Management & Multi-Tasking : Demonstrated strong ability to manage multiple tasks simultaneously in a fast-paced environment, effectively handling urgent requests and maintaining high service standards even under pressure.
• Order Management and after-sale : Assisted clients with order placement, tracking, and delivery, ensuring timely and accurate processing of each purchase.

Starting my career in the fashion industry at Nordstrom, I had the privilege of assisting the top-one performing sales associate in North America and collaborating closely to maintain exceptional sales performance during my tenure. The demanding workload and high expectations during this period laid a solid foundation for my subsequent professional endeavors.

During the time, I have developed key skills essential for effective sales:

Time Management: Prioritizing tasks and allocating time efficiently to ensure timely completion of all responsibilities.

Effective Communication: Engaging in clear and active listening to understand client needs, fostering trust and facilitating meaningful interactions.

Product Knowledge: Acquiring in-depth understanding of products to confidently address client inquiries and highlight benefits.

Customer Service Excellence: Anticipating and addressing client needs to provide exceptional service, enhancing satisfaction and loyalty.

These competencies have enabled me to navigate high-pressure situations successfully, delivering outstanding results.

During my tenure at 8pm, I actively provided enthusiastic customer service, managed daily in-store inventory, organized product displays, and created buyer showcases to better present clothing and accessories.

Key Responsibilities:

• Customer Service: Engaged with customers to understand their needs, offering personalized shopping advice to enhance satisfaction.
• Inventory Management: Regularly checked stock levels, ensured product availability, and promptly restocked items to maintain floor display. Managed returns, exchanges and refunds in accordance with store policy.
• Product Display: Arranged merchandise attractively to highlight new arrivals and promotions, enhancing the store's visual display.
• Buyer Showcases: Organized and photographed buyer showcases to effectively display clothing and accessories, aiding customers in visualizing product combinations.
• Customer Relationship Maintenance: Built relationships with customers to encourage repeat business.

Through these responsibilities, I enhanced my customer service skills, optimized inventory management processes, improved product presentation, and built strong customer relationships.

After receiving professional modeling training, I have developed strong skills in product photography, enabling me to effectively showcase products and enhancing their visual appeal.

• Adapted quickly to changing environments for continued professionalism under pressure.
• Collaborated effectively with fellow models, photographers, stylists, and makeup artists to create cohesive and successful projects.