Lynnette Pittam
Fort St. John,BC
Summary
Accomplished hands on, dedicated professional Regional Operations Manager with a proven track record at Fort St John Dental Clinic, enhancing operational efficiency and revenue through strategic management and process optimization. Adaptable and versatile to oversee multiple locations. Exceptionally skilled at motivating location managers to perform duties and achieve highest potential. Skilled in staff supervision and fostering excellent interpersonal relationships, demonstrated by successfully negotiating contracts and significantly reducing turnover. Expert in developing operational controls and maintaining high standards of customer service.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Regional Operations Manager
Fort St John Dental Clinic
07.1994 - Current
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Developed processes to save on costs and prevent losses.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Negotiated contracts and agreements to optimize cost savings and efficiency.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
High School Diploma -
Chetwynd Secondary School
Chetwynd, BC06-1991
Skills
- Staff supervision
- Operational efficiency
- Operational controls development
- Staffing oversight
- Excellent interpersonal skills
- Maintenance scheduling
- Supervisory role background
- Standard operating procedures
- Outstanding communication skills
- Facility management
- Safety protocol
- Customer and vendor relations
Certification
*Conflict Management and Confrontation Skills
*Boot Camps
*On Track to Excellence
*Leadership Training
*Children's Oral Health Initiative
*Revitalize Your Work & Life
*Emotionally Strong Leader
*Caring For The Whole Patient
*Tips To Keep Your Hygiene Chairs Full
*Morning Huddle
*Sage Simply Accounting
*Anita Jupp In Person Seminars
*CDCP
*Cultural Safety & Humility
*First Nations Health Through Wellness
*25 years experience on Power Practice
*5 years experience on Tracker
*10 years experience on Dentrix
Numerous webinars, online courses, PDC Courses and presentations over my 30 plus year career.
Timeline
Regional Operations Manager
Fort St John Dental Clinic
07.1994 - Current
*Conflict Management and Confrontation Skills
*Boot Camps
*On Track to Excellence
*Leadership Training
*Children's Oral Health Initiative
*Revitalize Your Work & Life
*Emotionally Strong Leader
*Caring For The Whole Patient
*Tips To Keep Your Hygiene Chairs Full
*Morning Huddle
*Sage Simply Accounting
*Anita Jupp In Person Seminars
*CDCP
*Cultural Safety & Humility
*First Nations Health Through Wellness
*25 years experience on Power Practice
*5 years experience on Tracker
*10 years experience on Dentrix
Numerous webinars, online courses, PDC Courses and presentations over my 30 plus year career.
High School Diploma -
Chetwynd Secondary School
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