Rhonda Wolstenholme
Mossley,ON
Summary
Proven Customer Service Specialist, adept in problem-solving and critical thinking, significantly enhanced customer loyalty at Home Hardware Building Centre. Expert in payment processing and customer relations, my approach has consistently driven sales growth and customer satisfaction. SmartServe Certified, I excel in creating positive, lasting customer experiences through active listening and tailored solutions.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Home Hardware Building Centre
05.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Cash and POS handled with accuracy
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Cashier
Canadian Tire
01.2013 - 01.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked seasonally April through November each year.
Wine Merchant
Wine Rack
01.2009 - 01.2013
- Provided personalized recommendations to customers based on their taste preferences and budget constraints.
- Created informative in-store displays highlighting featured wines, boosting sales of promoted products.
- Collaborated with local restaurants to create successful wine pairing events, driving brand awareness and sales.
- Organized wine tastings to introduce customers to new wines, increasing customer satisfaction.
- Increased wine sales by developing and implementing effective marketing strategies.
Education
No Degree - Graphic Design
George Brown College
Toronto, ONSkills
- SmartServe Cerified
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Payment Processing
- Client Relations
- Active Listening
- Customer Relations
- Money handling abilities
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Home Hardware Building Centre
05.2024 - Current
Cashier
Canadian Tire
01.2013 - 01.2022
Wine Merchant
Wine Rack
01.2009 - 01.2013
No Degree - Graphic Design
George Brown College
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