Summary
Overview
Work History
Education
Skills
Languages
Securityclearance
Certification
Timeline
Generic
Lynne Tomlinson

Lynne Tomlinson

Dundas,ON

Summary

Lynne Tomlinson is a highly accomplished Senior Organizational Change Manager and innovative Senior Communication Specialist with over 25 years of successful assignments. She has led and provided communications, change management, and project management oversight on large-scale IT transformation initiatives. As a certified Project Manager and Prosci Change Practitioner, Lynne brings superior negotiating, influencing, and leadership skills to the table, enabling her to build mutually beneficial associations with divergent stakeholders.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Change Integration Manager

Bank of Montreal
04.2024 - Current
  • Drive change management plans and activities from initiation to implementation and sustainment
  • Engage leaders, stakeholders and other impacted audiences in the change to create an engaged workforce who understands the change and what it means to customers and employees
  • Understand a variety of business dimensions that must be considered in the implementation of change (products, people, processes, channels)
  • Ensure alignment between values and behaviour that fosters diversity and inclusion

Interim Change Management and Communications Consultant

University of Guelph
03.2024 - 04.2024
  • Lead a dynamic communication strategy, using well established communications and change management practices to support staff through the transformation journey
  • Provide expertise, consultative advice, guidance of change management principles, methodologies and tools
  • Identify and access change impacts to business processes
  • Knowledgeable of change management industry standards, best practices and methodologies
  • Coach senior leadership in industry best practices

Communications Specialist

Shared Services Canada
08.2023 - 11.2023
  • Company Overview: Federal Government
  • Work with the director to develop communications for senior management describing the health of 14 departments onboarding to Office 365
  • Collect information from meetings both technical and business related and incorporate into consolidated PowerPoints to deliver to senior management
  • Identify and engage Leaders to participate in cascading communications
  • Project Management of various sundry projects within the Communications department
  • Apply a structured change management approach and methodology to assigned initiatives
  • Federal Government

Global Change and Communications Lead (Procurement)

Manulife
01.2023 - 08.2023
  • Working with the Global Executive Initiative Lead, Program Lead, Project Manager(s) and others develop an overarching approach to successful change management and communications using appropriate methodologies, tools and techniques
  • Lead the Change Management & Communications project workstream(s)
  • Identify & craft engagement plans for global stakeholders of all types, seniority & locations
  • Practice strong conflict management, interpersonal and communication skills (written and oral)
  • Provide expertise, consultative advice, guidance on change management principles

Organizational Change Manager

Bank of Canada
12.2021 - 12.2022
  • Plan, organize and lead organizational change management activities with focus on business value, organizational readiness, strategic alignment, leadership alignment/commitment and communications as part of program and project delivery
  • Follow a formalized structure to encourage retention and morale for internal team members
  • Conduct Stakeholder Impact Analysis, Communication Plan, Schedule and artefacts
  • Lead change project(s) with Project Management skills

Change Management Lead – TD US Digital Platforms

Capco / TD Bank
07.2021 - 12.2021
  • Review status and provide support for US Digital Platforms including Change Strategy, Stakeholder Impact Analyses and Communications
  • Monitor releases for customer facing impacts and liaise with Lines of Business

Change Project Manager and Communications Specialist

Tomlinson and Simpson
01.2019 - 06.2021
  • Support business activities through the development and implementation of change strategy and plan communications for multiple small business ventures
  • Develop course materials for training and provide reference repository for all documentation
  • Coach and mentor senior leadership on process

Change Manager and Communications Specialist

Ministry of Government and Consumer Services, PMO, Ontario Government
11.2017 - 12.2018
  • Support the project PMO by developing Change Communications Strategy and Plan, executing, facilitating and championing communications with internal and external stakeholders through concept to implementation
  • Align activities across several project streams and organizations

Senior Change Project Manager, Centre of Excellence

BMO
06.2017 - 10.2017
  • Company Overview: Regulatory Controls, Capital Markets, PMO
  • Accountable for the development of methodology, execution and strategic roll-out of the Capital Markets Regulatory Controls Learning Strategy
  • Define governance structure and roles and responsibilities
  • Build the change management framework for mentorship/training program including process design and training materials
  • Develop the overall communications plan within the change management process
  • Identify and establish Change Champion Network including liaison with Senior Management
  • Regulatory Controls, Capital Markets, PMO

Organizational Change Project Manager / Communications

RBC
10.2016 - 12.2016
  • Company Overview: Human Resources Strategic Development, PMO
  • Develop a strategic Human Resources Change Management and Communications Strategy and Plan that will ensure a smooth and educated transition to the new performance management tool
  • Overall accountability for increasing company effectiveness through the application of experience and capabilities in the discipline of organizational change management on projects and program
  • Provide communications and change management advice to senior management
  • Human Resources Strategic Development, PMO

Strategy / Communications / Change Management Lead

Ministry of Community and Social Services
09.2015 - 02.2016
  • Develop and implement a strategic Change Management and Communications Plan that will ensure a smooth and educated transition to the new enterprise content management tool
  • Conduct stakeholder engagement activities including oversight of training and educational materials and develop targeted Communication Plans to ensure that the plan is appropriate for each specific branch and/or create a customized plan for each group

Project Manager, Strategic – Workplace of the Future (Agile)

Deloitte Operational Excellence, PMO
10.2014 - 03.2015
  • Facilitate the transition of staff and real estate assets for eight locations to the new Workplace of the Future
  • Facilitate change management and communications including operational changes
  • Define Governance Strategy, human resources roles and responsibilities, business ownership, change management plan for technology upgrade
  • Provide leadership in the development and management of training, orientation, advice, and support

Project Manager, Strategy – Electronic Documents Management

Government of Ontario - Business Solutions Branch (Economic Ministries), Service Ontario
11.2013 - 08.2014
  • Develop strategy, design Governance and high-level Change Management and Communications Plan for users to migrate to the new Business Classification Scheme in preparation for electronic document management
  • Work with Stakeholder and SMEs to develop recommendations on a Business Classification Scheme (BCS) in preparation for Open Text Enterprise Content Management (ECM) based on Functional Classification

Change Management Communications Project Manager

Government of Ontario - Information Management and Architecture, CYSSC I&IT Cluster
11.2012 - 03.2013
  • Develop and guide the implementation of an aligned, strategic and comprehensive Change Management Communications plan via a Critical Path which addresses stakeholder needs and impact
  • Identify high-level business and operational impacts as appropriate to address human resources, culture, capacity, process, technology, risk, and implementation approach
  • Work with key stakeholders to identify and anticipate potential points of resistance to change

Communications Lead – Technology upgrade

Government of Ontario - Labour and Transportation I&IT Cluster
09.2012 - 11.2012
  • Develop communication plan and related materials including training initiatives
  • Work with partners within the Service Management Branch (SMB) and other LTC Branches to ensure both Renewal and In-place Upgrade processes and roles are fully defined and communicated
  • Identify interdependencies between the various projects and coordinate activities towards effective implementation of change

Project Manager / Change Communications - Enterprise Data Centre Program

RBC Canada, PMO
01.2012 - 03.2012
  • Build communication plans and communication materials for the Application Readiness projects within the Enterprise Data Centre Program for salesforce transformation
  • Develop and coordinate Application specific communications and activities
  • Support Program Manager to create communication plans and materials

Project Manager / Change Management – Technology upgrade

Deloitte Canada
05.2011 - 06.2011
  • Lead, create and implement Change Management Communication framework, awareness, communications strategy and support materials including presentations and tools to ensure smooth transition for enterprise technology upgrade

Education

Bachelor Of Arts - Art History

Mcmaster University
Hamilton, None

Skills

  • Project Management
  • Change Management
  • Technology / Methodology
  • Stakeholder Relationship
  • Executive mentoring & Reporting
  • Executive relations across multiple organizations
  • Governance Design
  • Risk monitoring and reporting
  • Centre of Excellence
  • Client / vendor relationships
  • Prosci Certified
  • Process Improvement
  • Training Strategy and Plan
  • Change Management Strategy
  • Communication Strategy / Plan
  • Roles & responsibilities
  • Impact Analyses
  • Stakeholder Analyses
  • Organizational readiness
  • Stakeholder Engagement Plan
  • Agile
  • ADKAR/PROSCI
  • PMBoK
  • Visio
  • SharePoint
  • Siebel/Oracle (eBusiness)
  • Clarify, Clarity
  • Microsoft Office
  • OpenText ERDM

Languages

English
Native or Bilingual

Securityclearance

Secret Security Clearance, 03/31/33

Certification

Proscii Change Practitioner

Timeline

Change Integration Manager

Bank of Montreal
04.2024 - Current

Interim Change Management and Communications Consultant

University of Guelph
03.2024 - 04.2024

Communications Specialist

Shared Services Canada
08.2023 - 11.2023

Global Change and Communications Lead (Procurement)

Manulife
01.2023 - 08.2023

Organizational Change Manager

Bank of Canada
12.2021 - 12.2022

Change Management Lead – TD US Digital Platforms

Capco / TD Bank
07.2021 - 12.2021

Change Project Manager and Communications Specialist

Tomlinson and Simpson
01.2019 - 06.2021

Change Manager and Communications Specialist

Ministry of Government and Consumer Services, PMO, Ontario Government
11.2017 - 12.2018

Senior Change Project Manager, Centre of Excellence

BMO
06.2017 - 10.2017

Organizational Change Project Manager / Communications

RBC
10.2016 - 12.2016

Strategy / Communications / Change Management Lead

Ministry of Community and Social Services
09.2015 - 02.2016

Project Manager, Strategic – Workplace of the Future (Agile)

Deloitte Operational Excellence, PMO
10.2014 - 03.2015

Project Manager, Strategy – Electronic Documents Management

Government of Ontario - Business Solutions Branch (Economic Ministries), Service Ontario
11.2013 - 08.2014

Change Management Communications Project Manager

Government of Ontario - Information Management and Architecture, CYSSC I&IT Cluster
11.2012 - 03.2013

Communications Lead – Technology upgrade

Government of Ontario - Labour and Transportation I&IT Cluster
09.2012 - 11.2012

Project Manager / Change Communications - Enterprise Data Centre Program

RBC Canada, PMO
01.2012 - 03.2012

Project Manager / Change Management – Technology upgrade

Deloitte Canada
05.2011 - 06.2011

Bachelor Of Arts - Art History

Mcmaster University

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