Lynne Roadhouse
Langley,Canada
Summary
With over 11 years of experience in account management, human resources, and operational support, I bring a wealth of expertise. Proven leader known for strong work ethic, dedication to building relationships, improving operational efficiency, and fostering team collaboration. Top-notch project management skills, consistently delivering on time and within budget in fast-paced environments. Knack for quickly acquiring and applying new skills, committed to continuous improvement. Currently seeking opportunities to leverage expertise and contribute to the success of a dynamic organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Human Resources and Senior Admnistrator
Signature Site Services
09.2023 - 07.2024
- Assisted in the recruitment process by screening resumes, conducting interviews, and making hiring recommendations based on candidate qualifications.
- Developed comprehensive training programs for new employees, ensuring a smooth onboarding process and rapid integration into the team.
- Served as a key point of contact between management and employees, addressing concerns promptly and professionally to maintain a positive work environment.
- Collaborated with cross-functional teams to develop strategies for organizational growth, leading to increased efficiency and profitability.
- Improved internal communication by developing an employee newsletter that shared company updates, success stories, and upcoming events.
- Responded to, researched and resolved issues from internal staff, external departments and customers.
- Managed a team of junior administrators, providing guidance and support to ensure high levels of performance and job satisfaction.
- Delegated tasks, monitored compliance and implemented performance improvement plans.
- Gathered, organized and input information into digital database.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Account Manager
Signature Site Services
09.2013 - 09.2023
- Managed 180 locations across British Columbia, generating approximately $1 million in annual revenue for 7-Eleven
- Increased the number of sites by 3% each year for 7-Eleven
- Expertly managed store closures consistently delivered results while adhering to stringent city regulations and meeting tight client deadlines for 7-Eleven
- Managed 108 locations across British Columbia, generating approximately $500 thousand in annual revenue for McDonald’s
- Increased the number of sites by 2% each year for McDonald’s
- Successfully fulfilled client expectations and adhered to city regulations by proactively obtaining all required permits for upgrading, repairing, and maintaining of electrical systems, lighting, and signage for McDonald’s
- Managed 75 locations across British Columbia, generating approximately $380 thousand in annual revenue for Parkland (Chevron)
- Increased the number of sites by 7% each year for Parkland (Chevron)
- Facilitated the rebranding of newly acquired petroleum sites, co-ordinating with the client design teams and in house manufacturing team providing a successful end to end process for Parkland (Chevron)
- Developed, implemented and oversaw a successful account manager training program
- Successfully managed all aspects of site project coordination for key commercial clients throughout Canada
- Prioritized service requests, adhering to deadlines, dispatch collaboration, coordinating subcontractor scheduling, and overseeing the review and approval of quotes and invoicing
- Identified and promoted opportunities for account growth by ensuring quality of work, cross-selling services, meeting budgetary requirements, and maintaining strong client relationships
Education
Bachelor of Arts - Communications
Millar College
Pambrum, SK06-1993
Skills
- Salesforce
- RealSuite
- Jobber
- Vixxo
- Microsoft 365 Suite
- Troubleshooting and diagnosis
- Time management abilities
- Project Management
- Recruitment support
- Problem-solving abilities
- Team Leadership
Volunteer Experience
- Centre Point Church, Fort Langley, BC, Children Small Group Leader, One on One support for neurodiverse children, Organize and lead group activities, including games and team building, Assisted to organize a free clothing store for inner city children, which provided clothes for 150 families
- Centre Point Church, Fort Langley, BC, Adult Small Group Leader, Identify, coach and the development of small group leaders
Certification
- POST Level 1 & 2 (Petroleum Oriented Safety Training)
- Amazon Safety and Compliance Certificate
Timeline
Human Resources and Senior Admnistrator
Signature Site Services
09.2023 - 07.2024
Account Manager
Signature Site Services
09.2013 - 09.2023
Bachelor of Arts - Communications
Millar College
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