Lynne Kornet
Dartmouth,NS
Summary
Logistics and supply chain professional skilled in the improvement of supply chain operations to increase efficiency. Extensive background the field. Offering several years of experience in data collection, analysis and documentation. .
Capable professional knowledgeable about managing routes while providing top-notch customer service to customers. Well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues.
Enthusiastic logistics manager offering several years of experience in overseeing proper product rotations and ensuring compliance with government regulations. Polished and educated with training in accounting. Meticulous record-keeper.
Reliable professional with positive attitude and dedication to deliver quality in all operational activities. Experienced leading warehouse teams to accurately fulfill orders. Displaying articulate communication skills and effectively partnering with management teams.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Logistics Manager
Stanley Access Technology
Mississauga, ON
08.2008 - 08.2018
- Managed logistics operations to ensure timely delivery of goods.
- Coordinated supply chain activities across multiple departments and vendors.
- Implemented inventory management systems to streamline stock control processes.
- Trained and supervised logistics staff on best practices and compliance standards.
- Analyzed shipping routes to optimize transportation efficiency and reduce costs.
- Developed relationships with carriers to negotiate favorable shipping rates.
- Oversaw warehouse operations, ensuring organization and safety protocols were followed.
- Reviewed logistics performance data to identify areas for process improvement.
- Worked collaboratively with customers and staff at various levels.
- Managed day-to-day operations related to receiving, storing, packing, shipping merchandise.
- Created reports to track shipment progress, delivery times, and costs associated with transport.
- Developed and managed logistics strategies to improve the efficiency of operations.
- Created and enforced policies and procedures for entire logistics team.
- Resolved customer complaints related to shipping issues or delays in transit times.
- Implemented cost-saving measures such as route optimization for shipments.
- Oversaw warehouse staff to ensure proper handling and storage of materials and products.
- Maintained high standards of internal and external customer service.
- Logged, processed, and followed up on merchandise authorization shipments in databases.
- Managed budget with company leadership, analyzing previous purchases and forecasting future requirements.
- Led and managed projects to support logistics efforts and plans.
- Assigned tasks and projects to team members based on their experience level and skillset.
- Maintained relationships with key stakeholders like customers, suppliers, distributors.
- Reviewed invoices from carriers and vendors for accuracy prior to processing payments.
- Performed needs analysis to determine performance gaps and developed appropriate tactics to resolve issues.
- Identified and resolved shipping and packaging errors.
- Identified areas of improvement in existing logistics systems using data analytics tools.
- Provided guidance on best practices for warehousing operations based on industry standards.
- Implemented ordering, tracking and billing systems and associated processes to streamline procedures.
- Investigated claims of damaged cargo or lost shipments in order to determine cause and remedy.
- Negotiated contracts with carriers for optimal pricing on transportation services.
- Managed day-to-day shipping and receiving, overseeing large number of packages in 24-hour period.
- Organized distribution networks including trucking fleets, warehouses, and third-party vendors.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Updated customers and interdepartmental employees on critical shipments upon request.
- Consistently met company and department objectives within budget and time constraints.
- Coordinated with freight forwarders to expedite international shipments.
- Collaborated effectively in cross-functional team-oriented environment.
- Conducted training sessions for new employees on safety procedures within the warehouse.
- Collaborated with other departments to develop strategies that align with company objectives.
- Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.
- Monitored inventory levels and initiated re-stocking processes when necessary.
- Analyzed data to identify trends in customer demand and adjusted supply chain accordingly.
- Managed high-performing team to enhance quality and safety of internal freight systems.
- Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
- Managed purchases by making initial assessments, selecting suppliers and meeting support requirements.
- Ensured compliance with company policies, procedures, safety regulations and applicable laws.
- Identified opportunities to reduce cost and improve productivity.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Implemented and planned warehouse safety and security programs and activities.
- Directed investigations to verify and resolve customer or shipper complaints.
- Prepared inventory for shipment by attaching tags and labels.
- Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
- Examined expenditures to develop plans and budgets for increasing profits or improving services.
- Planned and implemented energy-saving changes to transportation services by optimizing capabilities.
- Monitored product import or export processes to verify compliance with regulatory or legal requirements.
Customer Service Manager
Stanley Access Technology
Mississauga, Ontario
08.2004 - 08.2018
- Managed customer service team to enhance support and resolve inquiries.
- Developed training programs to improve staff performance and product knowledge.
- Implemented customer feedback systems to gather insights and drive improvements.
- Coordinated communication between departments to streamline issue resolution processes.
- Oversaw scheduling and resource allocation for optimal service coverage.
- Analyzed service data to identify trends and inform strategic decisions.
- Led initiatives to enhance customer satisfaction through personalized service approaches.
- Fostered a positive team environment through mentoring and regular performance reviews.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Developed and implemented strategies for providing excellent customer service experience.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Evaluated employee job performance and motivated staff to improve productivity.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Monitored phone calls to provide feedback and coaching.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Evaluated and authenticated returns, exchanges and voids.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Led team engagement to assist cross-functional departments and achieve goals.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Organized client contracts, records, and reports to strengthen traceability.
- Developed policies and procedures related to customer service operations.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
- Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Assigned work and monitored performance of project personnel.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Created and managed budgets for travel, training, and team-building activities.
- Implemented quality control measures to uphold company standards.
Inventory Specialist
Stanley Access Technology
Mississauga, Ontario
08.2007 - 08.2009
- Managed inventory levels using specialized tracking software.
- Assisted in organizing stock and maintaining accurate records.
- Supported team in conducting regular inventory audits and reconciliations.
- Learned about product specifications to enhance inventory accuracy.
- Coordinated inventory, stocking and ordering.
- Communicated with suppliers regarding stock availability and delivery schedules.
- Participated in training sessions on inventory management best practices.
- Participated in physical inventory counts to keep information accurate and current.
- Performed scheduled inventory counts and supply audits.
- Performed inventory cycle counting and identified discrepancies.
- Maintained accurate and up-to-date inventory records.
- Investigated discrepancies between physical count and computer records.
- Entered information into system to update status reports.
- Monitored stock levels to ensure availability of products.
- Organized regular cycle counts to identify any potential issues early on.
- Responded promptly to requests from customers regarding product availability.
- Created reports on inventory activity, shortages, overages.
- Utilized barcode scanners to quickly update inventories in the system.
- Inspected incoming materials for damage.
- Ensured proper storage conditions for all items in the warehouse.
- Coordinated receipt of incoming materials and verified accuracy of items received.
- Monitored stocking areas to adjust volumes and storage requirements driven by production activity.
- Provided support during internal audits related to material management processes.
- Developed and implemented effective inventory control systems.
- Monitored database system to prepare and deliver customer orders on time.
- Identified unproductive inventory for disposition, optimizing stock productivity.
- Worked closely with purchasing staff to ensure timely delivery of materials and supplies.
- Tracked shipments from suppliers to confirm receipt of goods in a timely manner.
- Analyzed sales trends to anticipate future needs and adjust inventory accordingly.
- Collaborated with other departments to coordinate replenishment activities as required.
- Assisted in developing standard operating procedures for receiving goods into the warehouse.
- Assisted with execution of projects and made recommendations for process improvement to appropriate leaders.
- Performed regular cycle counts to ensure accuracy of inventory records.
- Ensured compliance with all safety regulations in the workplace.
- Coordinated with suppliers to reorder supplies and manage inventory replenishment.
- Managed inventory levels to ensure optimal stock at all times.
- Implemented cost-saving strategies to reduce overhead expenses.
- Assisted in budgeting and financial planning by providing accurate inventory data.
- Implemented loss prevention strategies to reduce shrinkage and waste.
- Led physical counts and reconciled discrepancies to maintain accurate inventory records.
- Oversaw the receiving, storing, and issuing of stock to ensure efficiency.
- Coordinated logistics for inventory movement between locations.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
- Compared and verified identifying information of outgoing shipments.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Weighed mail to determine correct postage.
- Compared shipping routes or methods to determine least environmental impact.
Education
High School Diploma -
West Credit High School
Mississauga, ON06-1989
Skills
- Inventory management
- Supply chain coordination
- Budget management
- Route optimization
- Project management
- Operational efficiency
- Shipping logistics
- Customer relationship management
- Warehouse operations
- Conflict resolution
- Effective communication
- Problem solving
- Team management
- Freight coordination
- Shipment scheduling
- Inventory control
- Safety standards
- Purchasing management
- Warehouse safety
- Import and export operations
- Client relationship management
- Cost reduction strategies
- Shipping and receiving
- Fleet dispatch
- Logistics analysis
- Vehicle maintenance
- Adaptability and flexibility
Timeline
Logistics Manager
Stanley Access Technology
08.2008 - 08.2018
Inventory Specialist
Stanley Access Technology
08.2007 - 08.2009
Customer Service Manager
Stanley Access Technology
08.2004 - 08.2018
High School Diploma -
West Credit High School