Lynn Alicia Mejia-Zarco
Santa Rosa
Summary
Driven and dynamic professional with a proven track record in customer service management and production scheduling, honed at Taco Bell and Friedman’s Home Improvement. Excelled in enhancing team performance and customer satisfaction through effective leadership and problem-solving. Skilled in equipment troubleshooting, adept at delivering results with efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Leader/Assistant Manager
Taco Bell
08.2021 - Current
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Trained new employees and delegated daily tasks and responsibilities.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Conducted performance reviews and provided staff with feedback and guidance.
Cashier/Associate - Contractor Sale/Operator Helper
Friedman’s Home Improvement
06.2016 - 10.2018
- Consulted with customers to assess needs and propose optimal solutions.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
- Kept site work safe and in line with budget, schedule, and applicable building codes.
Education
High School Diploma -
Petaluma Adult School
Santa Rosa, CA06.2022
Skills
- Customer Service Management
- Production Reporting
- Equipment Troubleshooting
- Production Scheduling
Certification
Food Handlers
Manager Servsafe
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Leader/Assistant Manager
Taco Bell
08.2021 - Current
Cashier/Associate - Contractor Sale/Operator Helper
Friedman’s Home Improvement
06.2016 - 10.2018
High School Diploma -
Petaluma Adult School
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