Lynn Wang
Clovis,CA
Summary
Being a team player And outgoing have more than 7 years of experience in customer service And administration And am able to deal with all kinds of customers, including grumpy customers, in a friendly And calm manner. And will not hesitate to make the decision. Available on weekends and overtime.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Consultant
Universal Meditech Inc
04.2017 - 11.2022
- Layout off the production line and leading production then up to Product designer and Quality Control manager then up to an office manager assistant
- Interviewing and hiring new staff, and training them in production work and company policy
- Oversee production daily report and sales report
- Ordering supplies via various shopping platforms (Office Supplies/ Laboratory Items/ Chemical Reagents...)
- Payroll: Manage 15-20 people's payroll via AME payroll software. Implements maintains, and reviews payroll processing systems to ensure timely and accurate processing of payroll transactions including salaries, benefits, garnishments, taxes, and other deductions, new hires, terminations, and changes to pay rates
- Account payable and receivable: Follow vendor payments, Create payment and receive schedules, issue commercial invoices
- Processing customer orders: Contact customers by phone/email/WhatsApp, etc., receive customer formal orders then create production orders to the production department, make PI and commercial invoices and packing lists to customers, track the status of production, and contact the logistics company to deliver goods to customers in time, and record customer product inventory Resolving customer issues
- Help with production assembly, and QC products if needed
- Safe check after off work.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor
Intern Quality Controller
LG Manufacturer
06.2014 - 12.2015
- Provided observations, took measurements, and performed tests at various stages according to the quality control plan
Server
JiDong hotel restaurant
06.2013 - 03.2014
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Explained menu items and suggested appropriate options for food allergy concerns
- Used slow periods to restock supplies, ice, trays, and delivery bags
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Answered customers' questions, recommended items, and recorded order information
- Collected payment for food and drinks served, balanced cash receipts, and maintained accurate cash drawer
- Printed dining checks with total due, collected payment, and offered receipts to complete transactions
Education
Associate Degree - Business International Trade & Sales & Marketing
Chengyang Vocational Education Center
CHENGYANG, CHINA07.2015
High School Diploma -
AOSHANWEI HIGH SCHOOL
Aoshan, Qingdao06.2012
Skills
- Speak bilingual Mandarin fluently（listen/read/write）
- Data entry experience
- Always be professional/calm/friendly in resolving customer issues
- Able to learn quickly and ongoing basis
- Dedicated to working hard and able to work well under pressure
- Familiar with using AME Payroll software, Quick book, Microsoft Office software
- Ability to stand for long periods of time and lift objects over 50 lbs
- Complaint resolution
- International sales support
- Administrative support
Certification
Certificate of International Commercial Documents
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Customer Service Consultant
Universal Meditech Inc
04.2017 - 11.2022
Intern Quality Controller
LG Manufacturer
06.2014 - 12.2015
Server
JiDong hotel restaurant
06.2013 - 03.2014
Associate Degree - Business International Trade & Sales & Marketing
Chengyang Vocational Education Center
High School Diploma -
AOSHANWEI HIGH SCHOOL
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