Lynn Vallee
Athens,ON
Summary
Dynamic professional with a proven track record at Southbridge Care -Kemptville, adept in client relations and crisis management. Excelled in enhancing admissions processes and case management, demonstrating strong organization and documentation proficiency. Skilled in leveraging data verification expertise and advocacy to improve client outcomes, with a commitment to confidentiality and impactful communication.
Overview
24
24
years of professional experience
Work History
Admissions Coordinator
Southbridge Care -Kemptville
04.2021 - Current
- Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
- Assisted families with completion of documents- financial- rate reduction, Power of Attorney info and resources including referring them to other resources to assist.
- Assisted the community regrading admission process based on Long Term Care act and Ministry Long Term Care
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- worked collaboratively with Public Gaurdian trustees, capacity assessors and community agencies based on resident's needs.
- Managed many case files from the community for tracking and worked closely with Care at Home with files for placement.
- Advocated for families regarding emotional support during crisis scenarios and assisted with transition periods and follow ups.
- Maintained accurate records of applicant data, ensuring timely decision-making and reporting.
Facilitator
Brockville & District Association for Community In
04.2020 - 09.2021
Case Manager
Alzheimer Society of Lanark County
06.2000 - 04.2009
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Education
Registered Social Service Worker- Diploma Program
Algonquin College,
Perth04-2007
Skills
- Strong Organization
- Data Verification and MS Office
- Client Relations
- Documentation proficiency
- problem-solving including crisis situations
- strong advocacy
- file management
- short term and long term case managing
- confidentiality and client advocacy
Languages
English
Full Professional
French
Full Professional
Timeline
Admissions Coordinator
Southbridge Care -Kemptville
04.2021 - Current
Facilitator
Brockville & District Association for Community In
04.2020 - 09.2021
Case Manager
Alzheimer Society of Lanark County
06.2000 - 04.2009
Registered Social Service Worker- Diploma Program
Algonquin College,
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