Summary
Overview
Work History
Skills
Quote
Languages
Timeline
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Lynn Swanson

Sardis,British Columbia

Summary

Lynn Swanson is a Senior Adult Education Consultant with extensive experience developing customized training solutions within the private and public sector.


Lynn has developed and implemented performance-based training initiatives and change management strategies across multiple lines of business and industries. Her work is highly visible, representing strategic change initiatives and core business issues. Her reputation for ensuring project success is based upon her understanding of critical barriers to change, focus on stakeholder perspective and unique needs, diverse cross-functional knowledge, strong project management skills, solid interpersonal style, and effective group facilitation.

Overview

4
4
years of professional experience

Work History

Adult Education Consultant - Prevention

WorkSafeBC
03.2014 - 05.2015

Adult Education Consultant

BC Hydro
04.2013 - 12.2013
  • Company Overview: https://www.linkedin.com/company/162659/
  • As part of BC Hydro's transformation project I am currently working with the Customer Connect team to develop a training strategy/plan
  • Https://www.linkedin.com/company/162659/

Training Team Lead - C32012 Project

FortisBC (formerly Terasen Gas)
12.2010 - 02.2012
  • FortisBC is repatriated their outsourced Call Centres
  • I was responsible for leading a team of training facilitators through the definition, design, development and delivery of training for all Call Centre staff
  • The new Call Centres opened January 1 2012

Skills

  • Learner Engagement
  • Effective Conflict Management
  • Inclusive education
  • Customer Engagement Expertise
  • Development of Intervention Plans
  • Performance Evaluation
  • Goal setting

Quote

I believe my job is to first understand what my clients want to accomplish and then to support them in achieving it. I do this by using the analytical, planning, facilitation and communication skills I have honed over the last 20 years. I love my work and my clients

Languages

English

Timeline

Adult Education Consultant - Prevention

WorkSafeBC
03.2014 - 05.2015

Adult Education Consultant

BC Hydro
04.2013 - 12.2013

Training Team Lead - C32012 Project

FortisBC (formerly Terasen Gas)
12.2010 - 02.2012
Lynn Swanson