LYNN STEPHEN

• Collaborated with team members to improve overall sales performance and reach collective goals.
• Boosted referral business by cultivating positive relationships with existing customers and encouraging word-of-mouth promotion.
• Provided exceptional customer service, addressing concerns promptly and maintaining open lines of communication throughout the sales process.
• Utilized CRM systems effectively for tracking leads, managing client information, and reporting progress to management.
• Organized successful product demonstrations, showcasing key features and benefits to potential customers.
• Enhanced product knowledge through corporate

online modules, attended regular training sessions

• Achieved top performer status and attained million dollar sales every year for 7 years . Worked within the team consistently through dedication to meeting objectives while upholding company values.
• Built strong relationships with clients for repeat business and customer satisfaction.
• Mentored junior team members, sharing best practices in sales techniques and product knowledge.
• Trained and mentored new sales representatives.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
• Highlight and present all products, benefits and pricing to each customer

• Managed day-to-day business operations ; supervised 6 employees
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Increased sales by implementing Opa Franchise Guidelines
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements in Alberta
• Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
• Trained and motivated employees to perform daily business functions.
• Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
• Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
• Prepared annual budgets with controls to prevent overages.
• Improved safety standards by regularly reviewing protocols and implementing necessary updates on food safety.
• Attended events to promote business leads

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Supervised 3 pharmacy technicians and coordinated day-to-day assignments.
• Collected co-payments or full payments from customers.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Resolved non-routine issues like third-party billing, computer system, and customer service issues.
• Restocked automated medication dispensing equipment.
• Maintained professional relationships with patients, healthcare providers, and insurance companies, fostering a positive image for the pharmacy.
• Assisted pharmacists in preparing and compounding medication, enabling timely delivery to patients in need.
• Upheld strict confidentiality standards by safeguarding sensitive patient information
• Managed insurance claims processing for prescription coverage, resolving any issues or discrepancies promptly to ensure patient access to medications.
• Participated in continuing education opportunities to stay current with evolving pharmaceutical trends and advancements.
• Utilized computerized systems effectively for data entry tasks related to patient records, inventory management, and prescription processing.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Counted, measured and compounded medications following standard procedures.