Lynn Rogers
St. John's,NL
Summary
Achieved significant enhancements in student and end-user satisfaction at Memorial University of Newfoundland by streamlining helpdesk, registration and admissions processes. Expert in Banner Student Module and adept at staff training, I fostered collaboration with students, faculty and staff, leveraging both Banner Student technical proficiency and exceptional customer service skills.
Overview
32
32
years of professional experience
Work History
Systems Support Specialist
Memorial University Of Newfoundland
01.1991 - 02.2023
- Streamlined helpdesk support for faster response times and increased end-user satisfaction.
- Developed comprehensive documentation to guide users through data entry processes and procedures.
- Maintained student records and course offerings through Banner Student Module
- Provided exceptional customer service through clear communication, active listening, and prompt issue resolution.
- Trained new hires on company systems and procedures to ensure a smooth onboarding experience.
- Established strong working relationships with colleagues across departments fostering collaboration on class scheduling and registration.
Assistant Registrar/Admissions Officer
Memorial University Of Newfoundland
01.2006 - 05.2010
- Enhanced student satisfaction with the admissions process through effective communication and prompt issue resolution.
- Assisted in the development of admission policies and practices.
- Provided exceptional customer service to students, addressing inquiries regarding admission and degree requirements.
- Maintained accurate student records, contributing to efficient administration and data-driven decision making.
- Managed appeals process for Special Admission applicants, providing fair resolutions while adhering to established guidelines.
- Enhanced student satisfaction with the admission process through effective communication and prompt issue resolution.
- Provided exceptional customer service to prospective students, answering inquiries promptly and professionally.
- Processed applications in a timely manner, meeting deadlines while maintaining attention to detail in reviewing applicant materials.
- Collaborated with admissions team to determine optimal processes for reviewing applications.
Education
Bachelor of Science - Psychology
Memorial University of Newfoundland
St. John's05.1991
Skills
- Proficiency with Banner Student Module
- Banner User Setup and Training
- Staff Training and Mentoring
- Helpdesk Administration
- Committee Chair Experience
- Handling of Secure Data Entry and Retrieval
Timeline
Assistant Registrar/Admissions Officer
Memorial University Of Newfoundland
01.2006 - 05.2010
Systems Support Specialist
Memorial University Of Newfoundland
01.1991 - 02.2023
Bachelor of Science - Psychology
Memorial University of Newfoundland
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